Head of Cards center

• Oct 2020 - Present

Managed Card issuance operations (Credit, Debit & multi-currency Prepaid Cards), POS and ATM acquiring business, Risk and Project management during my stint. Key responsibilities: • Fraud Monitoring – Analysis of customer behavior, decline transactions, country specific analysis using Visa Advance authorization (VAA) and Visa Risk Manager (VRM). • Authorization – Risk based authorization for Credit, Debit and Prepaid products. • Chargeback – Improving chargeback efficiency… Show more Managed Card issuance operations (Credit, Debit & multi-currency Prepaid Cards), POS and ATM acquiring business, Risk and Project management during my stint. Key responsibilities: • Fraud Monitoring – Analysis of customer behavior, decline transactions, country specific analysis using Visa Advance authorization (VAA) and Visa Risk Manager (VRM). • Authorization – Risk based authorization for Credit, Debit and Prepaid products. • Chargeback – Improving chargeback efficiency and customer dispute handling within timeframes. • Card production – Maintaining TAT for all the card production centrally and supporting branches for de-centralized setup for all Card types. • Settlement and Reconciliation of Visa & MasterCard. • Accounts Maintenance & channel co-ordination – Supporting channels for supporting key clients and blank card inventory replenishment. • RCSA & KRI’s: Operations risk management for Card business. • New Card Management system: Migration of Card management system for Credit Debit and Prepaid cards. • Fraud Monitoring / Visa Advanced Authorization (VAA) & Visa Risk Manager (VRM) – Implementation of VAA/ VRM system to monitor and control high risk transactions on Debit and Credit cards. • MIS and Reporting – Daily, Weekly, Monthly and Quarterly reporting of Key indicators like Gross Income, Authorization trend, card issuance, fraud trend for all stakeholders. Show less Managed Card issuance operations (Credit, Debit & multi-currency Prepaid Cards), POS and ATM acquiring business, Risk and Project management during my stint. Key responsibilities: • Fraud Monitoring – Analysis of customer behavior, decline transactions, country specific analysis using Visa Advance authorization (VAA) and Visa Risk Manager (VRM). • Authorization – Risk based authorization for Credit, Debit and Prepaid products. • Chargeback – Improving chargeback efficiency… Show more Managed Card issuance operations (Credit, Debit & multi-currency Prepaid Cards), POS and ATM acquiring business, Risk and Project management during my stint. Key responsibilities: • Fraud Monitoring – Analysis of customer behavior, decline transactions, country specific analysis using Visa Advance authorization (VAA) and Visa Risk Manager (VRM). • Authorization – Risk based authorization for Credit, Debit and Prepaid products. • Chargeback – Improving chargeback efficiency and customer dispute handling within timeframes. • Card production – Maintaining TAT for all the card production centrally and supporting branches for de-centralized setup for all Card types. • Settlement and Reconciliation of Visa & MasterCard. • Accounts Maintenance & channel co-ordination – Supporting channels for supporting key clients and blank card inventory replenishment. • RCSA & KRI’s: Operations risk management for Card business. • New Card Management system: Migration of Card management system for Credit Debit and Prepaid cards. • Fraud Monitoring / Visa Advanced Authorization (VAA) & Visa Risk Manager (VRM) – Implementation of VAA/ VRM system to monitor and control high risk transactions on Debit and Credit cards. • MIS and Reporting – Daily, Weekly, Monthly and Quarterly reporting of Key indicators like Gross Income, Authorization trend, card issuance, fraud trend for all stakeholders. Show less

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