Experience

Z21 Studio, Your Ecommerce Growth Partner
• Malaysia
• Advertising Services
• 1 - 100 Employee
• Performance Marketing Specialist

  • Apr 2022 - Present


Globee & GBJ Services

• Malaysia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2021 - Jul 2021

  Globee Services is a Business Process Outsourcing (BPO) company that provided customer management. I handled call, chat and email daily to offer quality customer service by identifing customers need and provide relevant solution to build brand loyalty. Skills Learned: Basic Salesforce Communication Problem Solving Active Listening Globee Services is a Business Process Outsourcing (BPO) company that provided customer management. I handled call, chat and email daily to offer quality customer service by identifing customers need and provide relevant solution to build brand loyalty. Skills Learned: Basic Salesforce Communication Problem Solving Active Listening



MALAYSIA AIRLINES BERHAD

• United States
• Airlines and Aviation

• Flight Attendant

  • Feb 2019 - Jan 2021

  Malaysia Airlines Berhad (MAB), previously known as Malaysia Airline System (MAS), is the national flag carrier of Malaysia, based in Kuala Lumpur. As a cabin crew, i am responsible for attending to the safety and comfort needs of passengers aboard a flight as well as resolving passenger conflicts during flights, including issues with disorderly travelers and medical emergencies. Skills learned: Basic First Aid Emergency Handling Crisis Management Communication Teamwork Show less



Come On Let's Travel (Facebook Page)

• Content Writer

  • Dec 2017 - Jan 2019

  Come on let's travel [走吧！我们旅行去！/ 走吧！我们找吃去！] is a Facebook page with more than 200,000 likes. I am responsible in creating content for clients including restaurants, exhibitions, hotels & tourisms (majority in Mandarin) to attract potential customers and increase conversion rate. Roles included site visiting, copywriting and photographing. One of the post i am incharged in has gained 30k shares within a week. Skills learned: Copywriting Basic Photography Researching Come on let's travel [走吧！我们旅行去！/ 走吧！我们找吃去！] is a Facebook page with more than 200,000 likes. I am responsible in creating content for clients including restaurants, exhibitions, hotels & tourisms (majority in Mandarin) to attract potential customers and increase conversion rate. Roles included site visiting, copywriting and photographing. One of the post i am incharged in has gained 30k shares within a week. Skills learned: Copywriting Basic Photography Researching



In2 Marketing & Consulting

• Singapore
• Advertising Services
• 1 - 100 Employee

• Brand Communication Intern

  • Feb 2017 - Apr 2017

  As a brand communication intern, my job scope included event proposal writing, hotel sourcing, manage RSVP and phone calling to clients and suppliers. During internship, i have involved myself in a lot of events which mainly focus on information technology industry such as Innovation Summit 2017. Hence, I have enhanced my communication skills and event management skills. As a brand communication intern, my job scope included event proposal writing, hotel sourcing, manage RSVP and phone calling to clients and suppliers. During internship, i have involved myself in a lot of events which mainly focus on information technology industry such as Innovation Summit 2017. Hence, I have enhanced my communication skills and event management skills.



Cube Coffee

• Australia
• 1 - 100 Employee

• Barista

  • May 2016 - Jul 2016

  To cater for daily operation of the coffee shop including basic accounting as well as engagement with customer. To cater for daily operation of the coffee shop including basic accounting as well as engagement with customer.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Registration Crew for Trade Show and Exhibition

  • Jun 2014 - Jun 2016

  Incharged of registration process of trade shows and exhibitions. Incharged of registration process of trade shows and exhibitions.

• Data Entry Typist

  • Mar 2014 - May 2014

  Inputs data into organized spreadsheets to keep track and collect details of trade shows visitors. Inputs data into organized spreadsheets to keep track and collect details of trade shows visitors.



Super Kindergarten

• Kindergarten Teacher

  • Jan 2014 - Mar 2014

  Responsible for 3 years old children who are entering pre-school, preparing them to interact in a structured school environment and meet educational benchmarks. Responsible for 3 years old children who are entering pre-school, preparing them to interact in a structured school environment and meet educational benchmarks.