Yee Xiong

IT Support Specialist at Technical Skills Development Platform (JOBSKILLSHARE)
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area

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Bio

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Credentials

  • TestOut PC Pro Certification
    TestOut Corporation
    Jun, 2023
    - Nov, 2024

Experience

  • JOBSKILLSHARE Tech Career Solutions
    • United States
    • Internet Publishing
    • 1 - 100 Employee
    • IT Support Specialist
      • May 2023 - Present

      - Create, assign priority, troubleshoot, and resolve issues for client tickets - Troubleshoot and resolve issues relating to email and Microsoft Office 365 accounts - Manage users accounts & permissions and resolved account issues in Active Directory - Provide technical support to clients through remote tools - Create, assign priority, troubleshoot, and resolve issues for client tickets - Troubleshoot and resolve issues relating to email and Microsoft Office 365 accounts - Manage users accounts & permissions and resolved account issues in Active Directory - Provide technical support to clients through remote tools

  • Bailiwick
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Configuration Associate
      • Feb 2023 - May 2023

      I am responsible for supporting the configuration department with projects for companies such as Target, Family Dollar, and Dollar Tree. • Assist in the setup of a variety of equipment types for configuration and testing (including PCs, peripheral equipment, and printers) • Assist in the completion of customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments • Configure 100+ handheld devices(Zebra TC58) daily for Target I am responsible for supporting the configuration department with projects for companies such as Target, Family Dollar, and Dollar Tree. • Assist in the setup of a variety of equipment types for configuration and testing (including PCs, peripheral equipment, and printers) • Assist in the completion of customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments • Configure 100+ handheld devices(Zebra TC58) daily for Target

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Amazon seller
      • Dec 2022 - Feb 2023

      - Manage my own business - Analyze profit and loss on different type of products - Revenue increased from 0 to 17.6k in 3 months of doing Online/Retail Arbitrage - Manage my own business - Analyze profit and loss on different type of products - Revenue increased from 0 to 17.6k in 3 months of doing Online/Retail Arbitrage

  • Silver Tree Plumbing and Heating, LLC
    • United States
    • Construction
    • 1 - 100 Employee
    • Apprentice Plumber
      • Feb 2022 - Feb 2023

      What I did: • Train new plumber warehouse associates • Responsible for correct picks and materials • Communicate with contractors and plumbers for needed tools and equipments What I did: • Train new plumber warehouse associates • Responsible for correct picks and materials • Communicate with contractors and plumbers for needed tools and equipments

  • SABRE PLUMBING HEATING & AIR CONDITIONING INC
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Heating Air Conditioning Service Technician
      • Dec 2020 - Feb 2022

      What I did: • Solve residential home owner’s heating/ac problems • Critically think on best solution and quickest way to solve the issue so customers are satisfied • Communicate with home owners on problems and solutions - Deal with electrical systems in HVAC products and in floor heating systems What I did: • Solve residential home owner’s heating/ac problems • Critically think on best solution and quickest way to solve the issue so customers are satisfied • Communicate with home owners on problems and solutions - Deal with electrical systems in HVAC products and in floor heating systems

  • HAP (Hmong American Partnership)
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Tutor/Teacher Assistant
      • Jun 2020 - Sep 2020

      What I did: - I tutored 5th - 8th grade students in math and reading and communicated with teachers to come up with a teaching schedule Why I join: - I became a tutor to get better at teaching and make difficult studies easier for students to understand - I love solving problems and helping people What I did: - I tutored 5th - 8th grade students in math and reading and communicated with teachers to come up with a teaching schedule Why I join: - I became a tutor to get better at teaching and make difficult studies easier for students to understand - I love solving problems and helping people

  • 3M
    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Teacher Assistant
      • Jul 2019 - Aug 2019

      What I did: - Assist teachers in engineering and swimming class - Create ice breaker games for middle schooler and assist in the creating activities/schedule in class Why I join: - I was a certified life guard - I wanted to learn how to teach others and become a leader What I did: - Assist teachers in engineering and swimming class - Create ice breaker games for middle schooler and assist in the creating activities/schedule in class Why I join: - I was a certified life guard - I wanted to learn how to teach others and become a leader

Education

  • Johnson Senior High School
    High School Diploma, Education
    2016 - 2020
  • Summit Academy OIC
    Vocational School, Cybersecurity & Networking
    2023 - 2023

Community

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