Experience

Spenmo

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Expert Consultant

  • Nov 2021 - Present



Swift

• Belgium
• Financial Services
• 700 & Above Employee

• Accounts Receivable Lead

  • Feb 2019 - Nov 2021

  - Drive and maintain an optimal collection rare towards healthy cash flow for the organization - Identify gaps in current process and drive cross functional collaboration to ensure healthy cash flow and reduce bad debts- Facilitate the resolution of escalated dispute including the identification and implementation of RCA (root cause analysis)- Drive process improvements, provide recommendations to improve efficiencies and bring value added into daily operation e.g. automation via RPA- Ensure proper process is in place, including financial vetting activity and adhere to the policies - Cultivate high performance team through coaching, mentoring and on going development plan Show less

• Contract Management Lead

  • Sep 2017 - Jan 2020

  -Manage customer contracts validation, creation and execution within agreed SLA/Turnaround time -Drive operational and financial performance and ensure the execution of contracts are compliance with the company guidelines- Maintain and ensure process workflow and documentation are up to date to the current processes - Identify and implement process improvement and automation to improve efficiency - Drive work transition in phases



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Transformation & Operations, Enterprise Services Execution Manager (ASEAN, India & Europe))

  • Nov 2014 - Aug 2017

  Supply Chain Management :-*Manage Contract, Billing release (Order to Cash processes ) and disputes from clients*Handling Customer orders and order fulfillment*Effective communication with the internal stakeholder (Sellers, Brand Advocate, Subject Matters Expert, Legal, Export Regulation Officers, Account Receivable) to ensure timely and accurate Contracts and Billing delivery and escalations handling*Participate and work with regions to accelerate and increase globalization activities and to deliver savings and work efficiency*Lead and drive projects/process improvement and innovative solutions with key team members to meet the business needs*Monitor and ensure the operational met the Key Performance Indicators/scorecard metrics *Ensure operational matters compliance with IBM Business Conduct Guidelines and established processes*Support Internal and corporate audits including PWC and SOX in Contract and Billing Management Process*Support the new work setup in another centerPeople Management : -*Mentor, coach and provide constructive performance feedback to team of 40 team members*Develop pool of talents, foster problem solving skills within the team and empowering the team to make business decisions*Support the team in continuous learning to maintain acquired relevant skills and knowledge in execution Show less

• Integrated Supply Chain,Sales Transaction Support, Operations Manager (Asia Pacific & North America)

  • Mar 2011 - Oct 2014

  * Manage and support customer data management / data administration*Drive various key projects including the process simplification and data migration formultiple divestitures*Drive and work with regions to accelerate and increase globalization activities and todeliver savings including the new work set up in KL and work movement to other center*Monitor and ensure the operational met the Key Performance Indicators/scorecard metrics target*Ensure operational matters compliance with IBM Business Conduct Guidelines and established processes *Mentor, coach and provide constructive feedback to team of more than 20 team members Show less

• Integrated Supply Chain,Sales Transaction Support,Operations Team Lead(Asia Pacific & North America)

  • 2009 - Mar 2011

  *Lead a team of more than twenty team members to support Customer Master Record process for both Asia Pacific & North America by providing support and problem solution in end to end data execution* Act as the Local Subject Matter Expert for Customer Master Record process and worked with Global Project Transformation team to lead the implementation of execution set up and process simplication in KL*Ensure operational matters compliance with IBM Business Conduct Guidelines and US Export Regulation Show less