Experience

Synapse Original

• Myanmar
• Advertising Services
• 1 - 100 Employee

• Community Manager

  • Jun 2019 - Present

  Manage a portfolio of client social media communities on a daily basic, proactively working to increase engagement and evolve strategy based on insights around content performance.Facilitate conversation among community members, serving as the voice of brand to community and the voice to the community to the brand. Manage a portfolio of client social media communities on a daily basic, proactively working to increase engagement and evolve strategy based on insights around content performance.Facilitate conversation among community members, serving as the voice of brand to community and the voice to the community to the brand.



VNG Corporation

• Vietnam
• Technology, Information and Internet
• 700 & Above Employee

• Social Media

  • Sep 2017 - Dec 2019

  - Working with other departments to develop social media timelines that coincide with the product release, ad campaigns, and other brand messages.- Coordinating social media messages with advertising departments, the brand management team, and annual company goals.- Provide engaging text, image and video content for all social media and professional accounts- Respond to customers in a timely manner- Organize and manage events to boost brand awareness- Coordinate with Marketing, PR and Communications teams - Translate and localize the products



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Customer Service

  • Feb 2017 - Jul 2017

  - Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.



21'st Century Education

• Office Administrator

  • Jun 2015 - Dec 2016