Yasun Chanuka

Sales Support & Reservation Executive at Najm Aviation Services
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Contact Information
us****@****om
(386) 825-5501
Location
Doha, Qatar, QA

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Bio

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Credentials

  • Galileo Reservation & Ticketing
    Travelport
    Aug, 2019
    - Nov, 2024
  • Diploma in Airline Fares/E-ticketing,GDS,Reservation,Marketing,Cargo & airport
    INTERNATIONAL AIRLINE TICKETING ACADEMY
    May, 2014
    - Nov, 2024

Experience

  • Najm Aviation Services
    • Qatar
    • Airlines and Aviation
    • 1 - 100 Employee
    • Sales Support & Reservation Executive
      • Oct 2022 - Present

      Passenger Reservation & Ticketing - Assisting Travel agent ticketing and reservation - Daily Flight load report maintaining - Product update testing - Maintaining reservation counter sales targets - assisting sales team to achieve their targets Passenger Reservation & Ticketing - Assisting Travel agent ticketing and reservation - Daily Flight load report maintaining - Product update testing - Maintaining reservation counter sales targets - assisting sales team to achieve their targets

  • Malaysia Airlines
    • Malaysia
    • Airlines and Aviation
    • 700 & Above Employee
    • Sales Support Executive ( Acorn Aviation )
      • Mar 2022 - Sep 2022

      - Passenger Reservation & Ticketing - Assisting Travel agent ticketing and reservation - Daily Flight load report maintaining - Product update testing - Maintaining reservation counter sales targets - assisting sales team to achieve their targets - Passenger Reservation & Ticketing - Assisting Travel agent ticketing and reservation - Daily Flight load report maintaining - Product update testing - Maintaining reservation counter sales targets - assisting sales team to achieve their targets

  • Travelport
    • United Kingdom
    • Information Technology & Services
    • 700 & Above Employee
    • Help Desk Executive for Travelport (ITQ Lanka )
      • Aug 2019 - Mar 2022

      - Assist any inquires related to travel agent - Works closely with the sales team in order to maintain positive revenue - Working closely with airlines in order to maintain good relationship between airlines and travel agents - Assisting sales team to gain new customers by introducing new 1G product updates. - Trouble shooting for travel agent system issues/ ticketing and reservation related issues to maintain the 1G product quality - Assisting travel agents to re-view their airline ADMs - Assisting airlines to maintain inventory violations - Testing new product updates before release to the market Show less

  • SriLankan Airlines Official
    • Sri Lanka
    • Airlines and Aviation
    • 700 & Above Employee
    • Operational Specialist Sri Lankan Airlines (GCC) ( Scicom Lanka)
      • 2016 - 2017

      - Looking over Sri Lankan Airlines / Reservations/ Ticketing / IVR payment management - Reporting & maintaining the Daily/Monthly of Mihin Lanka global contact center - Working closely with the management team to meet the daily targets - Managing the work floor - Assisting the allocated team members to maintain there daily work flow - Working closely with the client (Mihin Lanka ) - Preparing the monthly staff shifts seclude - Working closely with the management team to meet the daily targets - Assisting any kind of customer related inquires. - Working closely with the quality evaluation team to maintain the call quality - briefing new product updates to agents and potential leaders Show less

  • Mihin Lanka
    • Airlines and Aviation
    • 1 - 100 Employee
    • Team Leader (Mihin Lanka GCC)
      • Apr 2015 - Aug 2016

      - Reporting & maintaining the Daily/Monthly of Mihin Lanka global contact center - Working closely with the management team to meet the daily targets - Assisting the allocated team members to maintain there daily work flow - Working closely with the client (Mihin Lanka ) - Preparing the monthly staff shifts seclude - Working closely with the management team to meet the daily targets - Assisting any kind of customer related inquires. - Working closely with the quality evaluation team to maintain the call quality - briefing new product updates to agents and potential leaders Show less

  • HelloCorp (Pvt.) Ltd.
    • Sri Lanka
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Potential Leader (Mihin Lanka GCC)
      • Dec 2015 - Mar 2016

      - Maintaining Daily / Monthly KPI targets at Mihin Lanka Global contact center - Assisting agents & briefing team about the product- Creating and reporting the DSR(Daily Sells Report ) for Mihin Contact Center - Ticket/EMD issuances and re-issuances - Handling customer complains

    • Ticketing and Reservation Associate (Mihin Lanka GCC)
      • Jul 2015 - Nov 2015

      - Handling Mihin Lanka Customer Bookings & reservations - Maintaining daily the daily personal KPI targets- ticket/EMD issuances and re-issuances

    • Trainee Ticketing and Reservation Associate (Mihin Lanka GCC)
      • Jul 2014 - Jul 2015

      - Handling Basic Mihin Lanka Customer reservation on calls & Emails - Informing flight cancellations via calls and emails

Education

  • S.Thomas' College, Mount Lavinia
    Diploma in airline ticketing and reservation, Airline ticketing and reservation

Community

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