Experience

Revenu Québec

• Canada
• Government Administration
• 700 & Above Employee

• Information Technology Support Analyst

  • Jun 2020 - Present

  - Ensuring a high level of professionalism and customer service while assisting government employees with all kinds of technical issues including:- Troubleshooting Computers, mobile devices, Printers and imaging devices-Resolving issues related to user accounts, account privileges as well as password management- Diagnosing and resolving issues related to Internet as well as VPN connectivity.- Managing Spam and Quarantine Email security via Cisco C300V Virtual Appliance.-Manage Endpoint security & Threat response using McAfee ePolicy Orchestrator (ePO)- Excellence knowledge of the MaaS360 Suite for corporate mobile device management.-Troubleshooting Cisco Anyconnect Secure Mobility VPN & Token issues- Troubleshooting and surveillance of virtual machines using the integrated platform VMware Horizon 7-Maintaining the highest level of confidentiality with a focus on protecting the user’s personal data



CGI

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Operations analyst- IT Helpdesk

  • Sep 2018 - Sep 2019

  --Proficient in the use of Ticketing systems such as ServiceNow & Remedy-Remote troubleshooting of banking IT systems and resources including servers, workstations, cash recycling devices, network printers, cheque scanners & pin pads.-Diagnostic and Troubleshooting of Network/Connectivity issues-Excellent knowledge of Microsoft office suite applications & specialized banking applications.-Troubleshooting of Windows 7, 8, 10 Operating systems issues.- Knowledge of Mac OS and Apple IOS-Knowledge of Citrix, VMWare-Experience in troubleshooting and enrolling corporate & BYOD devices via Airwatch Enterprise Mobility Management-Working knowledge of Aruba ClearPass policy management platform-Experience in troubleshooting RSA SecureID token issues-Knowledge of Windows Active Directory and managing objects & access permissions-Providing quality customer assistance and ensuring the protection of end user’s personal & confidential information in accordance with the client’s IT security policies-Assisting with the training of new hires



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Field Service Technician

  • Mar 2016 - Oct 2017

  -Installation and repairs of phone systems, digital television and Internet networks-Perform coaxial, Ethernet & phone cable rewires for residential & commercial clients-Providing customer satisfaction excellence by creating a positive image and a memorable impression -Installation and repairs of phone systems, digital television and Internet networks-Perform coaxial, Ethernet & phone cable rewires for residential & commercial clients-Providing customer satisfaction excellence by creating a positive image and a memorable impression



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Technician

  • Mar 2015 - Jan 2016

  -Deployment of new Point of Sale systems (POS) on behalf of McDonald’s Corporation in western Canada-Servicing electronic equipment like ATMs and self-checkout systems for various retail companies and financial institutions within the Edmonton area and surroundings-Performing hardware maintenance and installation of products like peripherals, large system printers, enterprise level servers, communications equipment, networks, and item processing sorters -Deployment of new Point of Sale systems (POS) on behalf of McDonald’s Corporation in western Canada-Servicing electronic equipment like ATMs and self-checkout systems for various retail companies and financial institutions within the Edmonton area and surroundings-Performing hardware maintenance and installation of products like peripherals, large system printers, enterprise level servers, communications equipment, networks, and item processing sorters



SGS Canada

• Canada
• Consumer Services
• 1 - 100 Employee

• Coring Laboratory Technician-Graphic Design & Imagery

  • Sep 2012 - Jan 2015

  -Responsible for the creation of geological manuals for SUNCOR Energy & ALBIAN Sandsinvolving Sample photography, photo-editing using Adobe Photoshop and Adobe InDesign-Registering and tracking samples & Petrochemical test results using CCLAS Software -Responsible for the creation of geological manuals for SUNCOR Energy & ALBIAN Sandsinvolving Sample photography, photo-editing using Adobe Photoshop and Adobe InDesign-Registering and tracking samples & Petrochemical test results using CCLAS Software