Experience

Queensland Revenue Office

• Government Administration
• 100 - 200 Employee

• Service Officer

  • May 2021 - Present

  • Review outstanding core system Worklist Item(s) • Ongoing analysis, interpret and apply relevant legislation, information, systems and data, exercising sound judgement to make effective decision and taking appropriate actions to complete worklist items; • Undertake investigation and confirm details in systems (caSPER and TICA); • Update core system to reflect correct details and/or progress matters in the system; • Take appropriate action(s) in the core system based on work instructions.



TAFE Queensland English Language and Literacy Service (TELLS)

• Information System Officer

  • Jul 2015 - Sep 2020

  TELLS is the state wide contract management unit for the Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) program. My roll required to work with a range of TAFE Queensland delivery sites throughout Queensland. My responsibilities were : * Data entry in both internal and external data management system * Organising and booking of childcare placements * Data reporting within contractual timeframes * Contract advice to regional delivery sites * Internal and external stakeholder management



Lenovo

• China
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Representative

  • Dec 2006 - Jan 2008

  • Monitored, initiated and developed new projects directly or through a distributor on a daily basis. • Listened and understood client project needs / requirements in order to deliver best solutions and build trusting strong relationships. • Prepared economic and technological proposals for customers and quotes directly or through a distributor. • Liaised with numerous internal departments/ product managers to negotiate project pricing, finance, logistics, and manufacture of goods to obtain better deals / conditions on a regular basis. • Forecast hardware, software/ service requirements (quarterly) and notified relevant production managers for planning • Centralized all clients project information (technological platform, size of the company, current and future projects, including name and position of the decision makers) in order to develop strategies to replace competition or develop better penetration into the market.



Server Grupo Scanda

• Mexico
• IT Services and IT Consulting

• Sales Representative

  • Feb 2002 - Nov 2005

  • Maintained and updated client database including purchasing history, type / volume licensing program (Open, Select or Enterprise) and advised as to which program was most suited to their requirements, in order to get better prices, standardize platforms and obtain additional benefits.• Developed client plans and penetration strategies in order to provide customised solutions.• Processes client orders, delivered and invoiced using SAP.• Liaised and negotiated with various internal departments and technological partners (Microsoft, Hewlett-Packard (HP) and Citrix)• Completed project integration using:o Internal: SAP, Siebel, Microsoft Office suite.o Microsoft: Explore y Edison / Hewlett-Packard: Foros y GEM

• Sales Support Administrator

  • Aug 2001 - Feb 2002

  • Assisted sales manager with government bids including monitoring all internal departments (sales representative, purchase, services and financial departments) in order to complete bids ahead of deadlines and identify possible problems and solutions.• Administered Microsoft Volume Licensing Programs (Open, Select or Enterprise) maintained and updated prices on the database and shared information as required.• Monitored online government bid projects on a daily basis and scanned all requirements, time frames, availability of resources and linked in with the Scanda Group portfolio’s after discussions with Sales Managers.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Support Administration (BSA)

  • Jun 1997 - Jul 2001

  • Supported IBM's customers, sales force and Business Partners from initial sales support through: processing orders, following up /manufacturing, delivering, invoicing and coordinating installation on site. • Liaised with all levels of management reporting progress of orders including internal departments such as product, services, sales, customer satisfaction and business partners. • Participated in the certification of ISO9000 • Participated in campaigns directed to increase client satisfaction with company services.



Campofrio

• Spain
• Food and Beverage Services
• 400 - 500 Employee

• Purchase Junior Officer

  • Mar 1997 - May 1997

  • Undertook general purchase duties which included: entering orders into the system, maintaining the integrity of the data, and generating reports ready for interpretation and analysis. • Demonstrated good communication skills liaising with both local and international suppliers, checking for updates, and solving any delivery issues. • Managed inventory • Undertook general purchase duties which included: entering orders into the system, maintaining the integrity of the data, and generating reports ready for interpretation and analysis. • Demonstrated good communication skills liaising with both local and international suppliers, checking for updates, and solving any delivery issues. • Managed inventory