Training Coordinator

• Feb 2022 - Present

Description: The Training Coordinator Coach provides orientation to all new BCO (Bridges to Career Opportunities) clients to BCO, FOC and Wesley services. This position provides direct consultation and case management to all FOC clients interested in developing education plans. The Training Coordinator uses the coaching framework to assist clients with developing a plan of action to assist clients to help them reach their education goals and improve financial stability. This position supports the employment division of the FOC. Coordinate schedules and instructors for all bridge classes • Conduct ongoing recruitment for the Bridge classes • Ensure regular communication with instructors • Work with clients based on the education plan to transition from Bridge, then to vocational training, to certification, and lastly to the Employment Specialist/Career Development Manager • Coordinate BCO Information Sessions and Orientations • Provide direct consultation to Wesley House clients regarding program access • Conduct participant assessments for BCO program (TABE and ONET) • Manage day-to-day client activities for BCO program • Develop individualized service plans to assist clients to reach their education goals and toward self sufficiency • Track clients progress toward education goals and document in database • Support clients progress through referrals and supportive services as needed • Document case notes and client feedback to provide comprehensive client services • Ongoing communication with FOC staff to follow up on clients’ progress • Regularly update databases and insure accuracy of data being collected • Track and be accountable toward grant goals that involve the BCO. Show less

Referral Coordinator

• May 2021 - Mar 2022

Confirms eligibility appointments with clients. Sets initial service appointments once eligibility has been determined. Provides patient with list of required eligibility documentation. Demonstrates respect and regard for the dignity of all patients, employees to insure a professional, responsible and courteous environment. Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job–related hazards. Attends all required safety education programs. Operates assigned equipment and performs all procedures in a safe manner as instructed. Maintains work area and equipment in condition required by Legacy standards. Demonstrate understanding of various referral requests in connecting patients to appropriate care based on his/her specific role: 1) Referral Coordinator: diagnostic, specialty, miscellaneous referrals requests; 2) Prevention Coordinator: preventative cancer screening including ultrasounds, colorectal, breast and cervical cancer. Reviews & processes all referral requests by clinical staff in a timely manner. Acts as liaison between patient, Legacy provider and all other community providers. Obtain and review patient’s insurance status to assess eligibility/prior authorization requirement for referrals. Schedule appointments, provider reminder calls and send letters as appropriate. Reviews and processes prior authorization requests by clinical staff as appropriate. Records all appropriate information via Centricity EHRS. Adheres to regulations and standards for Patient Centered Medical Home, HIPAA guidelines, and other grants as appropriate. Complete follow-up on obtaining referral results in a timely manner.) Part of a training team. Train new team members on our referral process. Show less

Insurance Specialist

• May 2019 - May 2021

Referral Coordinator

• Feb 2013 - Apr 2020