Strategy and Governance Director

• Jun 2022 - Present

• Manage and develop Strategy & Governance policies and procedures, and ensure their compliance with corporate strategy. • Develop the strategy and governance budget and ensure that all spending processes stay within the budget. • Direct and lead corporate strategy and performance management system development. • Ensure compliance, business continuity, and integrity by maintaining robust frameworks of risk management and quality management. • Enable and empower the corporate office, sector VPs, and directors with any matters that require corporate planning, market research, or communication with external bodies. • Ensure that the legal aspects of corporate business are in compliance with national, international, and regulatory bodies. • Accountable for orchestrating the change program and ensuring results. • Responsible for the overall process, capability building, and quality control as the "keeper of intent" (i.e., the "how") as well as delivering value within the overall program (i.e., the ‘what"). • Align program and line management, manage interdependencies, and work to continuously prioritize the highest-value initiatives to ensure results are realized. • Plan, execute, and manage cross-functional and cross-BU initiatives. • Manage day-to-day transformation execution and drive the activities of the strategy to ensure its realization. • Maintain an integrated view of all initiatives in the transformation and oversee the tracking of change health and risk mitigations. • Resolve any strategy-related issues and report on progress and issues to management. Show less

Management Committee Secretary

• Nov 2021 - Jun 2022

Strategy and Results Delivery Director

• Jan 2021 - Jun 2022

• Accountable for orchestrating the change program and ensuring results• Responsible for the overall process, capability building and quality control as the ‘keeper of intent’ (i.e., the ‘how’) as well as delivering value within the overall program (i.e., the ‘what’) • Align program and line management, manage interdependencies and work to continuously prioritize the highest value initiatives to ensure results are realized• Plan, execute and manage cross-functional and cross-BU Initiatives• Ensure transfer into the line when the organization is ready to receive• Manage risk, ensuring ‘red is a good mindset’, help initiatives overcome roadblocks• Manage day-to-day transformation execution and drive the activities of the RDO to ensure the realization• Make day-to-day program-level decisions and coordinate governance process• Maintain an integrated view of all initiatives in the transformation and oversee tracking of change health and risk mitigations• Resolve RDO issues and highlights progress and issues for management• Manage the RDO Core Team• Own the quality and timeliness of RDO support to initiatives and stakeholders Show less

Strategy and Planning Manager

• Apr 2016 - Jan 2021

- Leading the development of the strategy and goals, as well as the development and initiation of corresponding initiatives and plans.- Managing performance and activities such as planning, training, and development.- Manage day-to-day activities and operations, recommend potential improvements, and ensure proper documentation and implementation of all policies and procedures.- Develop and implement the annual budget, including all financial and human resources requirements.- Monitor the operational performance of the department, compare it to the established objectives and goals, and report results accordingly.- Provide guidance and support to employees in the execution of their work and ensure proper knowledge transfer to develop them and improve their performance.- Improve processes in areas such as efficiency and risk reduction. Show less

Access Control & Governance Sr. Specialist

• Jan 2016 - Apr 2016

- Monitor and control access to systems and provides preliminary analysis and recommendations around application systems - Maintains system and service documents that support the overall operational environment and other duties as assigned. - Monitor and control access to systems and provides preliminary analysis and recommendations around application systems - Maintains system and service documents that support the overall operational environment and other duties as assigned.

IT Administrator, Support team supervisor

• Dec 2013 - Jan 2015

- Data centers to network operations - Monitor installation, maintenance, troubleshooting, testing, and enhance work conducted by technicians - Support and administer third-party applications - Ensure network security and connectivity - Define network policies and procedures - Setting clear team goals - Delegating tasks and set deadlines for internal team - Oversee day-to-day operation - Monitor team performance and report on metrics - Motivate team members - Discover training needs and provide coaching Show less

Information Technology Analyst

• Aug 2008 - Jan 2013

- Supervise E-Business operation - Improve the structure and efficiency of IT - Understand customer requirements and business objectives - Provide strategic advice on using technology to achieve goals - Manage IT initiatives and collaborate with in-house technical staff - Design IT systems and networks ensuring the right architecture and functionality - Support new technology implementation - Train users in new and existing IT systems - Provide assistance with technical issues - Revise existing systems and suggest improvements - Produce reports Show less

Customer Service Representative

• Jan 2005 - Mar 2006

- Generate sales leads Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Show less