Hotel Operations Manager

• Sep 2022 - Present

Procurement And Vendors Manager

• May 2022 - Sep 2022

Patients Experience Trainer

• Jan 2022 - Feb 2022

Training course of customer excellence for patient experience candidates. Intensive training of customer care best practices for a top Vip hospital Training course of customer excellence for patient experience candidates. Intensive training of customer care best practices for a top Vip hospital

Consultant - Hotel Operations Manager

• Oct 2021 - Dec 2021

Building and managing room blocks in line with planned guest numbers. overseeing all accommodation bookings for RSIFF guests. Managing contractual obligations of festival hotels. Managing attrition requirments including release deadlines, cancelations, and utilizing room block to minimize RSIFF liability of any penalties or accidental charges. Building and managing room blocks in line with planned guest numbers. overseeing all accommodation bookings for RSIFF guests. Managing contractual obligations of festival hotels. Managing attrition requirments including release deadlines, cancelations, and utilizing room block to minimize RSIFF liability of any penalties or accidental charges.

Airport services supervisor

• Jun 2021 - Sep 2021

Managing airport ground operations in line with IATA regulations and overseeing airport services with GHA ensuring that prominent customer services provided. Supervision of ramp operations, baggage handling, and passenger services Managing airport ground operations in line with IATA regulations and overseeing airport services with GHA ensuring that prominent customer services provided. Supervision of ramp operations, baggage handling, and passenger services

Airport Operations Supervisor

• Aug 2019 - Nov 2020

- manage all airport ground operations services with GHA in highest standards of safety, security, and customer services - liase with airport authorities to facilitate flight handling in respect of CARC instructions - Ensure company revenue is optimized and protected - Overseeing flight handling as per agreed SLA with handling GHA - expert in weight and balance Certified on Airbus A320 —intensive experience in airport terminal operations, cargo handling, and ramp handling - manage all airport ground operations services with GHA in highest standards of safety, security, and customer services - liase with airport authorities to facilitate flight handling in respect of CARC instructions - Ensure company revenue is optimized and protected - Overseeing flight handling as per agreed SLA with handling GHA - expert in weight and balance Certified on Airbus A320 —intensive experience in airport terminal operations, cargo handling, and ramp handling

Ground Operation Supervisor

• Dec 2016 - Dec 2017

Guests Services Representative

• May 2015 - Nov 2016

-Turnaround supervision - Handling Saudi airline flights smoothly with remarkable OTP - pre and post flight administrative duties -Turnaround supervision - Handling Saudi airline flights smoothly with remarkable OTP - pre and post flight administrative duties

senior air traffic officer

• Apr 2013 - May 2015

- Customer services at check in counters, boarding gates, and lounges - particpiant in operational project based on six-sigma structures to overcome operations disruptions - OTP highest standards - Ensure flights handling as per Royal Jordanian airline ground operations manual - Customer services at check in counters, boarding gates, and lounges - particpiant in operational project based on six-sigma structures to overcome operations disruptions - OTP highest standards - Ensure flights handling as per Royal Jordanian airline ground operations manual