Yazan Al Koudsi
Real Estate Agent at Fulton Grace Realty- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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advanced English writing
flydubaiJul, 2014- Nov, 2024 -
professional customer service
flydubaiOct, 2013- Nov, 2024 -
luxury sales training
Harvey NicholsSep, 2012- Nov, 2024
Experience
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Fulton Grace Realty
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United States
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Real Estate
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200 - 300 Employee
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Real Estate Agent
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Feb 2020 - Present
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flydubai
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Flight Attendant
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Oct 2013 - Sep 2019
• Maintained vigilance throughout flight and reported all situations that endangered the safety of the aircraft, crew, and/or passengers to the Captain and followed necessary protocol to de-escalate and resolve potential concerns. • Completed all necessary documentation required by the Customs and Immigration Authorities. • Simultaneously supervised both economy and business class services according to relevant operating procedures to exceed passenger expectations and provide an enjoyable in-flight experience for all. • Ensured cabin security and safety for the total duration of all flights by verifying passengers were properly seated and obeying any inflight commands and that cabin secure checks were passed to the flight crew in a timely manner. • Carried out routine pre-flight inspections of the airplane cabin related to the security and serviceability of emergency equipment by following all standard operating procedures and guidelines. • Maintained comprehensive knowledge of all aspects of customer care, including first-aid, aviation security, in-flight service, and general passenger handling requirements and regulations. Show less
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Ralph Lauren
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United States
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Apparel & Fashion
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700 & Above Employee
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Department Manager
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May 2013 - Sep 2013
Promptly and effectively resolved all customer concerns to promote customer satisfaction and repeat business. • Forecasted and organized scheduling needs to ensure sufficient staffing on the floor to meet customer demand and meet sales targets. • Partnered with General Manager to update senior leadership on store’s progress toward meeting sales targets, discuss staffing matters, and plan merchandising/inventory logistics; provided problem-solving recommendations for any concerns raised by senior leadership. Show less
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Harvey Nichols
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United Kingdom
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Retail
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700 & Above Employee
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Sales Specialist
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Sep 2012 - May 2013
Utilized interpersonal skills to support repeat business and meet sales targets by understanding customer shopping needs, recommending more budget-friendly options when asked by customers, capturing emails, and cross-selling where appropriate. • Ensured that all merchandise was appropriately tagged (price and security) and that the sales floor was tidy and sufficiently stocked; notified management when additional merchandise was needed. • Compiled monthly report that was shared with management and all staff about world fashion events to promote brands and merchandise that were on trend. Show less
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Education
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Arab International University
Bachelor of Business Administration - BBA, Marketing