Property Consultant

• Mar 2023 - Present

Creative Director

• Dec 2019 - Present

Senior Retail Sales Executive

• Jan 2019 - Mar 2023

Responsible for the day to day sale of furniture and accessories. Liaise with various Interior Designers to execute projects. Prepare schedule with in store in charge, coordinate and ensure deadlines are met Handle Freight and Export of items to over 180 countries for clients living outside UAE. Use computer-aided drafting (CAD) and related software to produce 3D and 2D plan. Estimate material requirements and costs, and present design to client for approval. Advise client on interior design factors such as space planning, layout and utilization of furnishings or equipment, and color coordination. In Charge of in-store training on products and selling dynamics Show less

Outdoor Sales/Training Manager

• Jan 2016 - Jun 2018

Market and sell flooring products in the UAE(Supply and Install) Special emphasis on Hotels, Engineering Consultancies and Interior Design Firms Organise training for sub agents who have our products in their library Identify emerging markets and markets shifts while being fully aware of new products and competition status. Ensure to conduct weekly meetings of prospective clients through linked in, cold calling and existing client database. Achieved my yearly sales target set by 15% in 2016. Managed Showroom flooring projects in Dubai mall successfully which ensure consistent projects from clients. Initiated an effective training session for all indoor sales representatives to boost product knowledge. Surfaced new revenue opportunities of signing up shop in shop deal enhancing pipeline to boost revenue. Increased total sales by 22% across 15 regional branches of this retail venture. Handle sales of flooring products Laminate, Vinyl and Engineered Wood flooring. Regular maintenance of business relations with Main Contractors, consultants to ensure project approval. Liaise with various departments to ensure materials are delivered and installed on a timely manner. Initiated a sales presentation and trained all our Retail outlets across the 7emirates. Promoted companies brand at Construction and Interior Exhibitions ( Index, Hotel show) Delivered sales presentations to new and prospective clients to rally for new business Work closely with Engineers, Interior designers and Procurement executives for purchases. Attend all Interior Design Exhibitions held in UAE to broaden market share. Conduct Training sessions for sales team internal and external. In charge of Training all Danube Stores in UAE(25showrooms) Training all Floorworld Retail stores across the UAE Show less

Sales Executive

• May 2015 - Dec 2015

Successfully launched Geely and Changan models into the UAE market. Ensure the customer understands the vehicle’s operating features, warranty and paperwork. Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models. Dealing trade-ins for customers with old vehicles;respond to inquiries; recommend sales campaigns and promotions Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models. Close sales by overcoming the numerous objections raised. Complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile as aftersales service Show less

Sales Associate

• Apr 2013 - Apr 2015

Responsible for the day to day sale of furniture and accessories. Prepare schedule with in store in charge, coordinate and ensure deadlines are met. Liase with various Interior Designers to execute projects. Prepare schedule with in store in charge, coordinate and ensure deadlines are met Handle Freight and Export of items to over 180 countries for clients living outside UAE. Use computer-aided drafting (CAD) and related software to produce 3D and 2D plan. Estimate material requirements and costs, and present design to client for approval. Advise client on interior design factors such as space planning, layout and utilization of furnishings or equipment, and color coordination. In Charge of in-store marketing communication Show less

Key Account Manager

• Jul 2012 - Jan 2013

 Account Executive responsible for International Energy Insurance, Samsung Mobile Gh, Fairllop Intl. Ltd, Simon Page Business School, and GlaxoSmithKline(Lucozade).  Liaise with Business Development Managers of Clients to plan and implement marketing communication strategies and activities.  Build communication plans with team members and other stakeholders  Undertake market audits for pitches  Develop and present communication proposals to Clients.  Review sponsorship proposals for Clients  Monitor Client media schedules as well as competition on print, Internet, Outdoor, Radio and T.V  Monthly statistical report on billings and targets. Projects  Samsung Galaxy S3 Donation to Orphanages  Samsung E warranty campaign  Samsung Flagship Store,Official Launch  IEI Official Branding Show less

Technical Support Consultant

• Jul 2010 - Apr 2012

TECHNICAL SUPPORT CONSULTANT  Install (Power over Ethernet) modem casing equipment for corporate clients  Install and configure wireless routers for clients to extend internet usage  Provide post installation technical support for clients  Provide advisory service on internet applications and computer systems  Act as Key Account manager to accounts of Corporate clients  Conduct Internet training sessions for individual clients TECHNICAL SUPPORT CONSULTANT  Install (Power over Ethernet) modem casing equipment for corporate clients  Install and configure wireless routers for clients to extend internet usage  Provide post installation technical support for clients  Provide advisory service on internet applications and computer systems  Act as Key Account manager to accounts of Corporate clients  Conduct Internet training sessions for individual clients

Customer Service Representative

• Jun 2008 - Jun 2010

MTN GHANA CONTACT CENTER REPRESENTATIVE (SEPTEMBER, 2008 – DECEMBER, 2009)  Providing Information to customers on existing and current Products and Services.  Facilitating the Remote SIM change service.  Promoting sales by introducing new products and explaining their value to customers.  Handling customer complaints to promote total customer satisfaction.  Follow-up on customer inquiries not immediately resolved.  Upsell of products and services DATA SERVICES REPRESENTATIVE DECEMBER, 2009 - APRIL, 2010 (GPRS, 3G/HSDPA, EDGE)  Responsible for technical issues concerning mobile internet.  Assisting customers with technical issues concerning wireless modems.  Troubleshooting with customers to identify internet errors at hand.  Assisting customers to activate the Blackberry service.  Taking customers through manual GPRS activation.  Use questioning and listening skills that support effective telephone communication. MTN (SCANCOM LIMITED)  Top Performance Award (February 2010)  Best Customer Experience Award (January 2010)  Star Performer Customer Satisfaction (October 2009)  Star Performer Knowledge Share (December 2008) TRAINING SESSIONS MTN CUSTOMER CARE (SEPTEMBER - OCTOBER, 2008)  Communication Skills  Telephone Etiquettes  Call Center Dynamics  Telecommunication and Administration Billing System.  MTN products and services. MOBILE XL BROWSER, NOVEMBER, 2009 - Marek Fuchs INTEL (NETBOOK), FEBRUARY, 2010 CUSTOMER RETENTION AND LOYALTY, APRIL, 2010 - Etal Associates I.T. SECURITY AND AWARENESS, APRIL, 2010 - Dave Quashie DSTV MOBILE, APRIL, 2010 - Gavin Matseke SAFETY TRAINING, AUGUST,2010 - L’aine Services Show less