Experience

MC APP Luxembourg

• Luxembourg
• Software Development
• 1 - 100 Employee

• Head of Customer Success

  • Jan 2022 - Present

  -Drive expansion and adoption of our software and services. -Manage the onboarding process for each new customer, from technical evaluation onward. -Assist the sales team in driving and managing renewals. -Provide critical insights to the product team as a means to improve our developing platform. -Maintain customer health and introduce new, valuable features as they become relevant on the customer journey. -Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies. -Build relationships with executive decision-makers. -Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. -Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals. -Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch. -Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. Show less



Beyfendi Group Elektronik Ticaret ve Danışmanlık Ltd. Şti.

• Ecommerce Business Owner

  • Dec 2020 - Present

  amazon.com, amazon.ca, amazon.com.mx, amazon.co.jp, amazon.com.au, amazon.ae, amazon.sg, amazon.com.tr, trendyol.com, hepsiburada.com, gittigidiyor.com, n11.com. amazon.com, amazon.ca, amazon.com.mx, amazon.co.jp, amazon.com.au, amazon.ae, amazon.sg, amazon.com.tr, trendyol.com, hepsiburada.com, gittigidiyor.com, n11.com.



Hanfendi Bahçe Cafe

• Restaurant Owner

  • Sep 2019 - Dec 2020

  -Training new employees and providing them with on-the-job training to ensure that they are able to perform their jobs safely and efficiently -Establishing relationships with suppliers to ensure the restaurant has access to the products it needs to operate efficiently -Reviewing financial statements and sales reports to monitor business performance and make adjustments where necessary -Maintaining an inventory of food items to ensure that there is always enough for customers to purchase without running out -Scheduling staff members’ shifts and making sure that they are aware of their schedules -Supervising employees’ work performance and addressing performance issues as they arise -Training employees in food preparation techniques, including cooking methods and food safety practices -Overseeing the restaurant’s operation, including hiring and firing staff members and maintaining inventory levels of supplies -Providing customer service by greeting patrons, seating them in booths or at tables, and serving food and beverages Show less



Arts Hotel Istanbul

• Türkiye
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Jun 2017 - Sep 2019

  -Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. -Communicate pertinent shift information to the next shift and direct supervisor. -Assist and guide the front office staff through their daily duties and responsibilities. -Train Front Office staff as designated and outlined in the Front Office Training Procedures. -Maintain a positive work environment. -Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters. -Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed. -Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Operate phone system in, at times, a fast paced environment. -Required to be knowledge, understanding, and adhere to Company Core Values and Mission Statement. -You are responsible for working in a safe and conscientious manner and ensuring the Department staff members work in a safe and conscientious manner. Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times Show less



CVK Hotels Istanbul Taksim

• Front Desk Agent

  • Jan 2014 - Feb 2015

  -Greeting and thanking guests in a sincere, friendly manner. -Checking guests in on arrival and out on departure. -Posting charges to appropriate guest accounts. -Anticipating and addressing guests' needs, and resolving their problems and complaints. -Assisting guests with disabilities. -Operating switchboard and assisting with inquiries. -Assisting the reservations manager with taking reservations. -Collaborating and communicating with other internal departments to ensure guest satisfaction. -Complying with company procedures and safety policies. -Performing duties on a daily checklist. Show less



Hyatt Regency St. Louis at The Arch

• Hospitality
• 1 - 100 Employee

• Management Trainee

  • Dec 2012 - Jan 2014

  -Prepare restaurant tables with special attention to sanitation and order -Attend to customers upon entrance -Present restaurant menus and help customers select food/beverages -Take and serve orders -Answer questions or make recommendations for complementary products -Collaborate with other restaurant servers and kitchen/bar staff -Deal with complaints or problems with a positive attitude -Issue bills and accept payment -Prepare restaurant tables with special attention to sanitation and order -Attend to customers upon entrance -Present restaurant menus and help customers select food/beverages -Take and serve orders -Answer questions or make recommendations for complementary products -Collaborate with other restaurant servers and kitchen/bar staff -Deal with complaints or problems with a positive attitude -Issue bills and accept payment

• Front Desk Agent

  • Jul 2011 - Nov 2012

  -Greeting and thanking guests in a sincere, friendly manner. -Checking guests in on arrival and out on departure. -Posting charges to appropriate guest accounts. -Anticipating and addressing guests' needs, and resolving their problems and complaints. -Assisting guests with disabilities. -Operating switchboard and assisting with inquiries. -Assisting the reservations manager with taking reservations. -Collaborating and communicating with other internal departments to ensure guest satisfaction. -Complying with company procedures and safety policies. -Performing duties on a daily checklist. Show less



Gezi Hotel Bosphorus

• Türkiye
• Hospitality
• 1 - 100 Employee

• Bell Team Agent

  • Sep 2010 - Jul 2011

  -Welcoming guests at the main entrance, and greeting them appropriately as per the time. -Escort guests to their rooms and explain hotel facilities. -Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request. -Assist with valet parking during the arrival and departure of the guest. -Receive and store the guest luggage and keep a proper record of level tags -Store the guest’s luggage in the luggage room and respond to their request. -Tie the luggage tags to the guest’s luggage, especially for group check-in. -Guide the guests to arrive at the reception desk and to wait beside them. -Receive the room key from the front desks and escort the guest to the room. -If guest want to change the room be prepared for, transferring baggage from one room to another. Show less