Asistente ejecutivo

• Jul 2023 - Present

Efficiently managed company emails, calendars, and Drive storage. Coordinated appointments, meetings, and internal communications through GSuite applications. Assisted in the preparation of presentations and documents using Google Slides and Docs. Financial Management using QuickBooks and Hubdoc: Record and update financial transactions. Generated invoices, track payments, and manage accounts payable/receivable. Reconciled accounts and assist in monthly and yearly financial reporting. Organized and store financial documentation using Hubdoc, ensuring easy access and compliance. Coordinate and monitor ongoing projects on Asana, ensuring timelines are adhered to. Facilitating communications within project teams, ensuring clear understanding of responsibilities and deliverables. Responded to internal and external communication promptly. Assisted with the onboarding process of new employees or clients by setting up necessary accounts and tools. Maintained digital databases, ensuring they are updated and accurate. Show less

Asistente virtual

• Dec 2022 - Jul 2023

Created learning material and marketing for The Social Agent course, available in Teachable. Supported a leading Michigan real estate agent in managing property listings, coordinating client appointments, and facilitating property showings. Prepared marketing materials to showcase properties effectively and prospect more effectively. Conducted market research. Document management to meet legal compliance. Created learning material and marketing for The Social Agent course, available in Teachable. Supported a leading Michigan real estate agent in managing property listings, coordinating client appointments, and facilitating property showings. Prepared marketing materials to showcase properties effectively and prospect more effectively. Conducted market research. Document management to meet legal compliance.

Diseñadora y editora de video

• Jun 2022 - Nov 2022

Managed social media accounts for renowned restaurants of Querétaro, Puerto2020 and Mayahuel Barbacoa, curating and publishing compelling content to boost engagement and drive traffic. Utilized analytics tools to track and analyze audience behavior, implementing data-driven strategies to optimize reach and enhance brand visibility. Crafted innovative social media campaigns, leveraging emerging trends and platforms to generate viral content and expand audience reach. Monitored online conversations and actively engaged with the audience, fostering meaningful connections and enhancing brand reputation. Packaging design. Design of canvases and wall covering to renovate the interior and exterior of the locations. Profesional photo edition. Show less

Guionista

• Nov 2021 - Mar 2022

Spearheaded video production projects from conceptualization to final editing, utilizing industry-standard software and techniques to create visually stunning and immersive content with effective shorts making millions of views on the Facebook page Traviezoos. Collaborated with production teams to ensure seamless integration of visuals, audio, and graphics, resulting in captivating storytelling experiences. Developed engaging scripts for news segments, documentaries, and promotional videos, capturing audience attention and delivering key messages effectively. Demonstrated proficiency in video editing software. Show less

Periodista

• Nov 2021 - Mar 2022

Demonstrated proficiency in adapting writing styles for different mediums, ensuring that articles are tailored to the publication's requirements and audience preferences. Collaborated with editorial teams to meet strict deadlines and adhere to editorial guidelines, delivering high-quality content that aligns with the publication's tone and vision. Utilized digital tools and content management systems to optimize articles for online platforms, incorporating multimedia elements and enhancing readability. Monitored industry trends and emerging topics, proactively pitching story ideas and contributing to editorial planning. Show less

Servicio al cliente

• Oct 2020 - Aug 2021

English-only support for international customers using Western Union. Managed sensitive information on international transactions to ensure their completion. Step-by-step guidance for the customer through the operations and transactions. Correction of sensitive information. Fast-paced but assertive, professional and attentive service. Stayed updated with the ongoing changes at Western Union politics in different countries. Maintained a high level of professionalism and patience, ensuring that every customer interaction is positive and productive. Updated and maintained accurate customer records in the database. Handled customer complaints or escalate them to the appropriate department when necessary. Show less

Asistente

• May 2018 - Jan 2020

Maintained a thorough knowledge of our beverage and food menu to answer any customer queries.Processed payments, handled cash, and gave accurate change.Ensure patrons had an exceptional experience by addressing any concerns or feedback.Engaged with regulars and newcomers alike, promoting a sense of community and belonging.Assisted in the opening and closing procedures of the bar.Supported the restocking of bar essentials and inventory management.Helped maintain the cleanliness and organization of the bar, including cleaning tables, counters, and other customer areas.Aid in setting up for special events or promotions.Prepare marketing material and social media content.Assisted the principal owner on administrative tasks. Show less

Community Manager

• 2018 - 2020

Locutor radiofónico

• Feb 2017 - Jan 2020

Deliver clear and engaging narration for various cultural topics, scripts, and interviews. Collaborate with the production team to determine the tone, pace, and style of narration. Assist in researching and scripting topics in collaboration with the content team. Deliver clear and engaging narration for various cultural topics, scripts, and interviews. Collaborate with the production team to determine the tone, pace, and style of narration. Assist in researching and scripting topics in collaboration with the content team.

Freelance

• May 2017 - Sep 2018

Collaborated on research and analysis projects, providing insights and recommendations on media and communication strategies. Conducted market research to identify industry trends, competitor analysis, and audience preferences, enabling informed decision-making. Assisted in the development of comprehensive reports and presentations, delivering concise and impactful findings. Creation of brand marketing and identity for our clients. Collaborated on research and analysis projects, providing insights and recommendations on media and communication strategies. Conducted market research to identify industry trends, competitor analysis, and audience preferences, enabling informed decision-making. Assisted in the development of comprehensive reports and presentations, delivering concise and impactful findings. Creation of brand marketing and identity for our clients.

Promotora académica

• Aug 2016 - Oct 2016

Actively promoted UNID's undergraduate, postgraduate, and other academic programs to prospective students. Organized and participated in academic fairs, workshops, webinars, and seminars to showcase UNID's offerings. Developed promotional materials, in collaboration with the marketing department, to effectively communicate the advantages of studying at UNID. Fostered and maintained relationships with high schools, vocational institutions, and other educational entities for potential student referrals. Engage with alumni for testimonies, referrals, and feedback on UNID programs. Liaised with internal departments to ensure consistent messaging and alignment with the university's goals and values. Analyzed educational trends, competitor institutions, and market needs to advise on potential new programs or modifications to existing ones. Maintained up-to-date records of outreach activities, prospective student interactions, and feedback. Collaborated with the admissions department to streamline the enrollment process for referred students. Reported regularly on outreach successes, challenges, and opportunities for improvement. Show less

Prestadora de servicio social

• Jan 2016 - Jul 2016

Monitor and evaluate the functionality and user experience of the official CAED video game. Conceptualize and design a range of graphic materials for Conagua’s campaigns, events, and digital platforms. Collaborate with communication and marketing teams to ensure alignment with branding guidelines and desired messaging. Optimize designs for various platforms, ensuring consistency and high visual appeal. Provide design insights and feedback on potential improvements to existing graphic materials. Show less

Practicante universitaria

• Aug 2015 - Sep 2015

Identified, researched, and reported on local, regional, or national news relevant to our readership. Conducted interviews, attended events, and gathered data for accurate news representation. Wrote, edited, and submitted articles in adherence to the newspaper's editorial guidelines for the cultural sections Tímpano and Kiosko, and lifestyle section Vivir Bien. Collaborated with photographers, videographers, and graphic designers to enhance the visual appeal of articles. Fostered and maintain relationships with sources, public relations representatives, and the general public. Engaged with readers and address their feedback, inquiries, or concerns professionally. Worked closely with editors, fellow journalists, and the production team to ensure timely publication. Show less