Experience

BABYLON HEALTHCARE SERVICES LIMITED

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Support advisor

  • Jun 2021 - Nov 2021

  Be first line support for the members including email and telephone support Manage the communication channels between the clinicians and the operations team Manage the clinician database and other administration process Work with team leads on continuous improvement of the service Escalating customer issues based on predefined processes Provide direct support to patients and GPs, while developing SOPs and processes for roll-out across broader team Keep up to date… Show more Be first line support for the members including email and telephone support Manage the communication channels between the clinicians and the operations team Manage the clinician database and other administration process Work with team leads on continuous improvement of the service Escalating customer issues based on predefined processes Provide direct support to patients and GPs, while developing SOPs and processes for roll-out across broader team Keep up to date correspondence via Zendesk Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Partner Specialist

  • Dec 2017 - Nov 2020

  Canary wharf, London Pro-actively liaised with accommodation partners to assist with the development of the business, building productive relationships to ensure the best availability and rate structure. First point of contact for key local accommodation partners, answering questions and queries, taking action as needed. Discussed opportunities with partners to improve business by using Booking.com’s priority-setting tool Advised accommodation partners regarding their (potential)webpages on the… Show more Pro-actively liaised with accommodation partners to assist with the development of the business, building productive relationships to ensure the best availability and rate structure. First point of contact for key local accommodation partners, answering questions and queries, taking action as needed. Discussed opportunities with partners to improve business by using Booking.com’s priority-setting tool Advised accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials & promotions Delivered training by phone to new and or existing properties on how to use Booking.com's extranet and rates and availability system Provided properties with information and advice mainly by phone, including follow-ups Assisted in additional tasks and projects

• Customer Care Partner Services

  • Nov 2016 - Dec 2017

  London, United Kingdom Liaised between clients and partners to provide a professional support service, ensuring a high level of customer care and positive client experience. ► Managed client enquiries both over the phone and by email to learn about and address their needs, complaints or other issues with products and services ► Responded efficiently and accurately to callers, finding and mediating solutions whilst managing both client and customer relationship to ensure satisfaction and brand loyalty ►… Show more Liaised between clients and partners to provide a professional support service, ensuring a high level of customer care and positive client experience. ► Managed client enquiries both over the phone and by email to learn about and address their needs, complaints or other issues with products and services ► Responded efficiently and accurately to callers, finding and mediating solutions whilst managing both client and customer relationship to ensure satisfaction and brand loyalty ► Delivered positive team participation in various projects within the department



Kenwood Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel operations coordinator

  • Mar 2016 - Nov 2016

  Moorgate House Managed all general administrative duties related to customer holiday bookings, using the CRM. ► Advised on visas, airline enquiries and hotel queries ► Answered incoming calls from holidaying customers and assisted with their queries ► Organised travel documents for customers and checked invoices ► Upgraded and checked flights using Worldspan system



Quintessentially Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Luxury Travel Executive Assistant

  • Nov 2015 - Feb 2016

  Central London Supported clients with travel arrangements within set budgets and deadlines, ensuring high levels of customer care and positive client experience. Managed contracts and partnerships with providers.



Fig&Olive

• United States
• Restaurants
• 1 - 100 Employee

• Operations Manager

  • Jan 2012 - Oct 2015

  Islinghton London Recruited new staff, provided initial training, managed staff and provided feedback. Prepared reports on food control, sales and staff, and analysed and planned sales levels and profitability.