Yauheni Tsiarokhin

L2 Support Manager at SplitMetrics Acquire (formerly SearchAdsHQ)
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • Turkish Limited working proficiency
  • English Professional working proficiency
  • Russian Native or bilingual proficiency

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Bio

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Credentials

  • SQL: Data Reporting and Analysis
    LinkedIn
    Dec, 2021
    - Nov, 2024

Experience

  • SplitMetrics Acquire (formerly SearchAdsHQ)
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • L2 Support Manager
      • Oct 2021 - Present

      • Writing and executing SQL queries; issue investigation using PostgresSQL; • Interaction with Bash on a daily basis. Executing commands and running utilities; • API testing via Postman; • System health check (Datadog, DataStudio, Grafana, Sentry); • Ticket creation for product improvements, full support until their release; • Internal teams support upon request (data gathering & analysis, troubleshooting); • Interactions with partners & clients on technical issues. Set-up, troubleshooting, attribution issues solving, on-call support. Show less

  • Cedon BLR
    • Belarus
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • L1 Support Manager
      • Feb 2020 - Oct 2021

      • Monitoring and maintaining the solution developed by the company; • Manual testing, reporting issues to JIRA. • Processing of user requests via Zendesk system; • Knowledge base creation for typical problems and ways to resolve them. • Monitoring and maintaining the solution developed by the company; • Manual testing, reporting issues to JIRA. • Processing of user requests via Zendesk system; • Knowledge base creation for typical problems and ways to resolve them.

  • EPAM Systems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Junior Service Desk Technician
      • Jun 2019 - Dec 2019

      • Teaching artificial intelligence to work with financial documents: search, categorization and highlighting of data in documents (10+ Latin languages); • Supervising a team of 10 people: assigning roles, setting tasks and monitoring the implementation of the plan (in terms of volume, speed and quality of marking); • Consulting team members on all arising difficult cases, assistance in solving non-standard situations. • Teaching artificial intelligence to work with financial documents: search, categorization and highlighting of data in documents (10+ Latin languages); • Supervising a team of 10 people: assigning roles, setting tasks and monitoring the implementation of the plan (in terms of volume, speed and quality of marking); • Consulting team members on all arising difficult cases, assistance in solving non-standard situations.

Education

  • Belarusian State University
    Bachelor's degree, International Relations and Affairs
    2018 - 2022
  • Anadolu University
    Bachelor's degree, Linguistics
    2021 - 2022

Community

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