Associate Consultant

• Sep 2022 - Present

- Re-engineer business processes to ensure accurate CRM roll-out.- Developing high level implementation plans.- Work as a team member for system requirements definition process and system setup during implementation.- Partner with stakeholders across business units to develop, analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams- Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research & recommendations Show less

Graduate Engineer Trainee

• Sep 2021 - Sep 2022

- Creating and managing the project schedule, participating in performance standards discussions.- Study of global best practices in CRM vertical.- Translating requirements into system configuration and custom developments & prepare an achievable delivery schedule.- Effectively negotiate with business and IT stakeholders to prioritize work to be delivered by the Agile Scrum Team, each sprint.- Work diligently and proactively to research, respond and resolve customer issues in a timely manner. Show less

Member

• Mar 2021 - Mar 2022

Trainee

• Jun 2019 - Jul 2019

Trainee

• Jun 2018 - Jun 2018