Experience

Conax

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations and Support Engineer

  • Jun 2017 - Present

  Linux Administrator at Conax Access Systems with responsibilities: •Trusted with handling Incidents ,Requests and Monitoring for CAS system. • Hands-on knowledge in Linux operating system and Dell servers. • Experience with Indian giants like Dish Tv and Siti Cable for handling server support and operations on various implementation projects. • Capable of handling and following up with various teams during critical issues. • Identify potential issues and refine processes by doing data analysis to increase team efficiency. • Trained new hires with company and team procedures. •Created processes with cross functional teams leading to less call drops and increase in team efficiency. Show less



Dell International Services

• India
• Computer Hardware
• 400 - 500 Employee

• Senior Associate

  • Sep 2014 - Jun 2017

  •Involved in proactive monitoring, alerts and critical server checks for enhanced stability of the application. •Timely resolution of the incident and request tickets thereby maintaining high end user productivity. •Maintained team status, utilization and activity report on a weekly as well as monthly basis. •Participated in rigorous training sessions to be assigned to independent client work in such a short duration. •Worked on higher system administration work in the application on Printer and Scan station installs. Show less