Project Manager

• Jan 2023 - Present

Senior Project Manager

• Oct 2021 - Nov 2022

• Manage IT projects using various methodologies with a team of consultants, designers, developers, and engineers to define, implement, and evolve platforms that deliver tangible value to businesses from different industries • Engage with clients functional and technical teams to understand business problems, design technical solutions, and build strategies to solve those problems • Responsible for resourcing, planning, and reporting the project process as well as testing and validating the development of all the platform's features supported by various Microsoft products • Mentor and evaluate the performance of developers and engineers and maintain their utilization • Manage each project's budget and continuous alignment with both Services and Sales departments to grow active and engaged accounts and identify opportunities to evolve the Technical Services practices Show less

Technical Program Manager

• Jan 2021 - Oct 2021

• Manage the Street Genie solution to allow Sales Representatives to complete the entire sales process for a customer to purchase a security system or smart home device • Reduce Account Creation calls to an all-time low allowing the business process to flow and decreasing frustration among customers and Sales Representatives • Coordinate with Business Stakeholders and Technology Engineering/Development teams to deliver incremental releases using sprint planning, daily Scrum meetings, backlog grooming, sprint retrospectives and other Scrum methodologies • Ensure the product vision is distilled into an actionable roadmap and manage roadmap based on product vision and prioritization of work Show less

Project Manager / Scrum Master / Operational Functional Analyst

• Jan 2019 - Jan 2021

• Manage the entire lifecycle of the Microsoft Dynamics 365 Global Visa Management (GVM) solution for the Travel Department; including ideation, collecting requirements, planning, creating, execution and operational decommissioning• Spearhead CRM cloud migration of GVM on-premises to ensure customers have the greatest benefit of technological solutions available• Acting Project Manager, Operational Functional Analyst and Scrum Master for GVM and manage all teams, budgets, and work, including milestones, staffing needs, roadmaps, staff accountability, etc.• Build and maintain customer relationships, providing a level of trust and being an advocate who understands the business needs• Mentor and manage interns, co-workers and various teams to gain valuable work experience and assist in accomplishing portfolio goals• Successfully merged two Dynamics 365 systems to consolidate and make work more efficient, adding to proven track record of successful solutions within budget and time expectations• Acting Solution Manager for 2 months providing all levels of support to customers, vendors and the Supply Chain and Support Services Portfolios Show less

Design Analyst

• Jan 2015 - Jan 2019

• Gather requirements with a defined methodology, creating and maintaining the CRM case management software for the Deseret Employment Case Management (DECM) solution• Bear primary responsibility for the roll-out of CRM case management system, providing technical leadership during development and deployment• Identify and track system bugs and enhancements and communicate effectively with technical resources• Manage business analytics and trend analysis• Develop and maintain strong professional relationships with project and product managers and work closely with other departments to get work done, within budget and see projects through from inception to delivery• Manage various teams and provide insight and subject matter expertise across a wide variety of departments, internal and external• Manage budgets for social media, grand openings, campaigns, and media buys Show less

Senior Communications Specialist

• Jan 2015 - Jan 2019

• Work closely with the communications team, graphic designers, photographers, writers, editors, reporters, other personnel (cross-department), and other providers to produce and share information and promotional and reporting materials with appropriate audiences• Liaise specifically with public affairs and other media representatives to inform, promote, and report on Deseret Employment's offerings as well as manage media requests; act as the primary public-facing Deseret Employment representative print, radio, and television interviews• Primarily responsible to carry out strategic direction for Deseret Employment awareness initiatives, including developing concepts and requirements for print, video, web and other media to increase awareness of Deseret Employment's programs, services and products• Perform intellectual property, correlation, and copy-write clearance for the division• Manage business analytics and trend analysis, complete detailed analysis and research, identify options, prepare reports, and recommend action of change, including responding to customer reviews and designing and delivering training for internal training events• Manage various teams and provide insight and subject matter expertise across a wide variety of departments, internal and external• Bear responsibility for all marketing, branding, and awareness of Deseret Employment across multiple audiences (shoppers, donors, internal staff, Church leaders, etc.) including fully understanding each audience group to most effectively connect with each audience• Provide a wide range of technical support (e.g., hardware, software, web, etc.)• Use conceptual thinking, coupled with refined communication skills, assist in creating a culture of strategic thinking, and communicate business issues and risks while developing and driving recommendations for success• Oversee social media development, products, and content, including budgets for these and other projects Show less

Job Coach Trainer

• Jan 2012 - Jan 2015

• Supervise 24 employees and the entire retail and processing operations and all store operations• Train, develop, and and place Deseret Industries associates in viable, self-sustaining work environments• Find job training opportunities for associates through networking with community resources, CEOs and business executives• Communicate and educate Church leaders; participate in training videos, and other projects to increase awareness• Provide a wide range of technical support for field staff (e.g., hardware, software, web, etc.)• Create labor schedules and job placement activities; including resumes, interviews, and job search skills• Teach communication, team building, leadership, and self-reliance skills; implication of dress standards, proper work behaviors, time keeping, work ethics, specific skills training, vocational training, and performance management• Evaluate associates and provide feedback for improvement• Use conceptual thinking coupled with refined communication skills, assist in creating a culture of strategic thinking, and communicate business issues and risks while developing and driving recommendations for success Show less

Project Coordinator

• Jan 2011 - Jan 2012

• Support program managers and line managers in all aspects of administering projects, including receiving customer feedback and maintaining relationships with vendors• Support customers and monitor project schedules, budget status, and tracking needs• Work with various departments to create project plans, including all paperwork, creating marketing and design projects and seeing them through to completion; attended on-site and off-site productions to ensure quality products