Managing Director

• Oct 2022 - Present

Managing Director

• Oct 2022 - Present

• Develop a growth strategy focused on financial gain, customer satisfaction and marketing scope. • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, and Customer Success). • Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. • Maintain SaaS retention rate to the maximum. • Provide strategic advice to the CEO so that they will have accurate view of the market and the company’s future. • Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities. • Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. • Communicate and maintain trust relationships with shareholders, business partners and authorities. • Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. • Analyze statistics, compile accurate reports, and read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems. • Act as the public speaker and public relations representative of the company in ways that strengthen its profile. • Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. • Develop company’s procedures, policies and standards and maintain an orderly workflow according to priorities. • Lead employees to encourage maximum performance and dedication. • Evaluate performance by analyzing and interpreting data and metrics. • Write and submit reports to the CEO in all matters of importance. Show less

Account Manager

• Dec 2020 - Sep 2021

• The point of contact between the company and clients. • Managing clients’ accounts from all aspects (from quoting to executing).• Prepare and provide quotations for all requests. • Negotiating quotations and prices with clients. • Communicate the client requests to other teams (Art, production ... etc.)• Follow up with art and production teams to ensure contracted product specifications are executed on time and as agreed.• Ensure quality of items before deliveries. • Build and maintain strong & long term business relationship with clients. • Monitoring and tracking each account revenues and work volume. • Working on upselling and cross selling with clients.• Manage fast track tasks and assure on time deliveries.• Following up new business opportunities and setting up meetings.• Developing ways to improve the customer experience and build loyalty.• Maintain frequent contact with all clients. Show less

Account Executive

• Dec 2019 - Nov 2020

BU Marketing Head

• Nov 2019 - Nov 2019

Marketing Specialty Manager

• Jun 2019 - Oct 2019

• Responsible for a remote business unit (Restaurants Chain) in KSA. • Responsible for preparing plans, offers, and campaigns aligned with Marketing strategy. • Monitoring and directing content, design, community, and digital marketing teams.• Key person between KSA team and Egypt team. • Responsible for execution of plans and outputs.

Digital Account Manager

• May 2018 - May 2019

Digital Account Management - Business Development. Responsible for: - Act as the point of contact for clients for digital management matters.- Build strong, long-term client relationships and maintain frequent contact.- Set digital strategies for your assigned customers, considering their specific requirements.- Suggest, design and implement digital projects to increase customer ROI.- Address client queries effectively and in a timely manner.- Optimize web content to increase traffic and improve SEO.- Present social media strategies to clients.-Report on web performance metrics.- Analyze digital campaigns success.- Stay up-to-date with digital technology trends.- Developing growth strategies and plans focused both on financial gain and customer satisfaction.- Communicating new product developments to prospective clients.- Identifying and mapping business strengths and customer needs.- Developing ways to improve the customer experience and build brand loyalty.- Writing business proposals and reports.- Following up new business opportunities and setting up meetings.- Pitching and presenting at boardroom level.- Collaborate with design and production teams to ensure contracted product specifications areexecuted on-time and as agreed. Show less

Junior Digital Marketing Specialist at EG ICONS

• Nov 2017 - May 2018

Social Media - Google AdWords - SEO.Responsible for: - Design digital media campaigns (Social media & Google AdWords) aligned with business goals.- Social content creation for social media channels. - Coordinate the creation of digital content (website, blogs, etc.).- Monitor ROI and KPIs.- Stay up-to-date with digital media developments.- Performing ongoing keyword research including discovery and expansion of keyword opportunities.- Track, report, and analyze website analytics and PPC initiatives and campaigns.- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.- Work with the development team to ensure SEO best practices are properly implemented on the newly developed code. Show less

Junior SEO Specialist

• Aug 2017 - Nov 2017

Search Engine Optimization - Google AdWords Specialist.Responsible for: - Performing ongoing keyword research including discovery and expansion of keyword opportunities.- Researching and implementing content recommendations for organic SEO success.- Track, report, and analyze website analytics and PPC initiatives and campaigns.- Research and implement search engine optimization recommendations.- Research and analyze competitor advertising links.- Work with the development team to ensure SEO best practices are properly implemented on the newly developed code.- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.- Prepare, run, and monitor Google AdWords Campaigns. Show less

Digital Marketing Trainee

• Feb 2017 - Apr 2017

Trained as: -SEO Specialist. -Social Media Moderator. -Copy Writer. Trained as: -SEO Specialist. -Social Media Moderator. -Copy Writer.

Customer Service Trainee

• Aug 2014 - Sep 2014

Trained in a customer service department, and got an experience in how to treat clients, had a little knowledge about the bank's transactions, and a little about bank's system. Trained in a customer service department, and got an experience in how to treat clients, had a little knowledge about the bank's transactions, and a little about bank's system.