Experience

Decker Communications

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Manager - Program Scheduling and Support

  • Jan 2020 - Present

• Program Coordinator

  • Sep 2017 - Dec 2019

  - Manage scheduling and logistics for the program delivery team, including tracking overall utilization, compiling data analyses based on utilization, planning team meetings, and other development efforts- Compile and track program results and scores, providing summary information weekly and monthly to the sales and program delivery teams- Coordinate with the sales and program delivery team to manage the Salesforce calendar and the database of participants- Support the Senior Manager - Program Development, Marketing, and Logistics teams on various projects as assigned Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Case Coordinator

  • Nov 2015 - Sep 2017

  - Reviewed and triaged 150+ incoming cases per day, while establishing the initial groundwork of grievances before handing off to Senior Consultants - Responsible for ensuring compliance, timeliness, and accuracy for databases - Balanced the production of high-quality work associated with complex and sensitive member concerns while meeting performance goals - Reviewed and triaged 150+ incoming cases per day, while establishing the initial groundwork of grievances before handing off to Senior Consultants - Responsible for ensuring compliance, timeliness, and accuracy for databases - Balanced the production of high-quality work associated with complex and sensitive member concerns while meeting performance goals



La Rue Park Child Development

• Preschool Substitute Teacher

  • Jan 2015 - Nov 2015

  - Helped meet social, psychological, physical, and intellectual needs of children ages 1 ½ to 5 years old. - Supervised children and ensured their safety and well-being constantly - Guaranteed that children played fair and provided creative solutions to problems amongst the children - Helped meet social, psychological, physical, and intellectual needs of children ages 1 ½ to 5 years old. - Supervised children and ensured their safety and well-being constantly - Guaranteed that children played fair and provided creative solutions to problems amongst the children



University Park Inn and Suites

• Davis, CA

• Guest Services Agent

  • Apr 2014 - Apr 2015

  - Processed paperwork regarding check ins/outs and reservations via NiteVision program - Resolved customer issues via phone and in-person - Balanced cash drawers and processed cash/credit payments - Processed paperwork regarding check ins/outs and reservations via NiteVision program - Resolved customer issues via phone and in-person - Balanced cash drawers and processed cash/credit payments



UC Davis Student Housing and Dining Services

• United States
• Higher Education
• 100 - 200 Employee

• Logistics Crew Member

  • Jun 2013 - Aug 2014

  - Organized and processed paperwork regarding student residents - Checked in, tagged, and carried out deliveries for Student Housing departments - Moved and took apart furniture in the dorms per specified configurations - Organized and processed paperwork regarding student residents - Checked in, tagged, and carried out deliveries for Student Housing departments - Moved and took apart furniture in the dorms per specified configurations



Best Buy

• Retail
• 700 & Above Employee

• PCHO Sales Associate

  • Jul 2011 - May 2013

  - Achieved individual and team (daily and monthly) sales goals - Provided information and answered customer questions - Formed and maintained customer relationships - Sold additional products such as Geek Squad Protection, Microsoft Office, 1-5 year warranties - Handled cash up to $5,000 daily - Achieved individual and team (daily and monthly) sales goals - Provided information and answered customer questions - Formed and maintained customer relationships - Sold additional products such as Geek Squad Protection, Microsoft Office, 1-5 year warranties - Handled cash up to $5,000 daily