Senior Key Account Manager

• May 2016 - Present

Owns all facets of the account management process for medium to large accounts and develops strategic relationships. Understands important business drivers for customers. Analyzes key metrics for the customer. Thinks beyond individual campaigns and applies knowledge to future plans. Responds promptly and accurately to questions from both customers and internal business partners, including high-level leadership teams.

Senior Marketing & Sales Executive

• Feb 2010 - May 2016

Al Khaleej Newspaper & Kul Alusra Magazine And Al Siha Wal Teb Magazine (Medical) Magazine.•Help growing advertising revenue.•Selling to direct clients and agencies while developing enhanced relationships with existing and new customers to ensure the magazine is “first choice” for advertisers and readers.•To identify and attract new customers.•To achieve departmental Key Performance Indicators (achieving the target).•To provide structured sales activity reports on a regular basis to the Director of Sales.•To proactively identify revenue generating opportunities.•To keep the Sales Director fully informed of all activities and opportunities.•Securing new clients as well as servicing existing ones Show less

Senior Social Media Marketing

• Feb 2015 - May 2016

 Responsible for developing the social media strategy for the company.  Manage Social Media marketing campaigns and day-to-day activities.  Create, curate, and manage all published content (images, video and written).  Monitor, listen and respond to users in a “Social” way while cultivating leads.  Develop and expand community and/or blogger outreach efforts.  Create and manage promotions and Social ad campaigns.  Analyzing & evaluating competitor data.  Working close to the sales and marketing teams to run monthly promotions.  Analysis of customer & market & competitor researches.  Analysis and optimization of SEO efforts and results - actions plan to increase rank, drive traffic, and high quality customer acquisition, engagement and retention Show less

Call Center Operations Manager

• Dec 2008 - Jan 2010

* Creating and implementing operational strategy, sourcing equipment and managing other aspects of the call centre’s daily operation* Monitoring random calls to assess and improve the quality of staff performance* Handling and resolving complex customer complaints* Setting and meeting performance targets and carrying out periodic appraisals* Tracking user feedback, key performance indices and other statistics* Preparing reports and making presentations to senior management and other stakeholders* Communicating the company’s goals so that all employees understand their role Show less

Call Center Team Leader

• Oct 2006 - Nov 2008

* Be in charge of running and managing the call center daily* Set targets for all other call center agents to meet up with* Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to* Understand all organization’s products, services, procedures and guidelines and communicate same to all team members* Prepare forecasts and budgets for the call center* Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training session for all agents and participate in recruitment of new call center agents * Recommend and purchase gadgets to enhance job performance at the call center * Conduct regular review of all call center agents performance and organize training sessions for under performers * Submit regular reports to management and seek new ideas and strategies to improve performance at the center * Keep up with trends and happenings in the industry and ensuring adherence to industry standards * Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times * Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Show less

Call Center Customer Service Representative

• Jun 2004 - Sep 2006

* Take customer calls and provide accurate, satisfactory answers to their queries and concerns* De-escalate situations involving dissatisfied customers, offering patient assistance and support* Call clients and customers to inform them about the company’s new products, services and policies* Guide callers through troubleshooting, navigating the company site or using the products or services* Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items* Collaborate with other call center professionals to improve customer service* Help to train new employees and inform them about the company’s customer management policies Show less

Business Development Executive

• Mar 2001 - Apr 2003

Area Manager

• Oct 1999 - Jan 2001