Experience

ADES-TEMPERO GROUP

• Spain
• Renewable Energy Semiconductor Manufacturing
• 100 - 200 Employee

• IT Specialist

  • Mar 2014 - Present

  I am currently employed at Ades “Oil & Gas Drilling Company” and since 3+ years as an IT Support Specialist, I’m responsible for preparing a responsive IT end users resources to employees in the head office & engineers on the Rigs remotely.  MS Office installing, answer user’s questions about MS Office application.  Coach new employees to use the existing systems and do the first level support.  Security administration to grant users access to network’s resources.  Provide technical support for 200 users and ensure proper operations for their workstations, PCs, network and printers.  Grant the user authority to full scan on the scanners, assigning scanners permission, scanning files and accounts.  Meet the service level agreement in responding to incidents requested over a ticketing system. o Troubleshooting Employees problems software and hardware.  Using Team Viewer support to connect remotely with all rigs.  Search on the internet for new drivers and updates.  Grant users access to a network printer. o Installing windows and building the PCs for end users  Answer question about product features and resolve use problems.  Printers & Network troubleshooting and support. Show less



Intercom Enterprises

• Egypt
• IT Services and IT Consulting
• 300 - 400 Employee

• It Helpdesk

  • Jul 2009 - Jul 2012

  1- Resolve customer's complaints and problems. 2- Running First level troubleshooting steps.  PC Support (hardware and software). o Troubleshooting Employees problems software and hardware o Installing windows and building the PCs for end users  Printers & Network troubleshooting and support. 1- Resolve customer's complaints and problems. 2- Running First level troubleshooting steps.  PC Support (hardware and software). o Troubleshooting Employees problems software and hardware o Installing windows and building the PCs for end users  Printers & Network troubleshooting and support.