Experience

The Ritz-Carlton, Bahrain

• Bahrain
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Nov 2023 - Present



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager i/c Leisure & Villas

  • Sep 2021 - Nov 2023

• Senior Sales Executive - Villa

  • Mar 2019 - Sep 2021

• Sales Executive

  • Jul 2018 - Feb 2019

  - Account management of leisure partners and growing their potential.- Identifying need periods and adapting strategy and promotional campaigns accordingly - Identify new markets and business opportunities,- Acquiring and developing new business accounts and preparing sales proposals for clients - Conduct daily sales calls and evaluations with partners - Represent hotel in various events, exhibitions and organsise one FAM Trip per quater- Maintaining accurate records - Revue monthly / annual targets achivement.- In charge of the GCC and European leisure market Show less

• Sales Coordinator

  • Apr 2016 - Jun 2018

  - Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue- Understand fully the hotel amenities, packages and promotions - Generate and develop sales leads and contact potential clients to build business relationships - Produce quotations and written confirmation to all clients - Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads- Arrange site inspection / FAM Trips- Store and sort financial and non-financial data in electronic form and present reports- Assist in the preparation and organizing of promotional material or events Show less



Grand hôtel villa de France 5*

• Tanger (Maroc)

• Sales Internship

  • Mar 2015 - Aug 2015

  During the internship I was in charge of the corporate/leisure portfolio. I was also assigned to work on the benchmarketing plan and submitting it to the director of sales. I was also assisting the ccs team, which meant answering phone calls, getting all the information needed from the guests, preparing the proposal and sending it to the client and following up afterwards. During the internship I was in charge of the corporate/leisure portfolio. I was also assigned to work on the benchmarketing plan and submitting it to the director of sales. I was also assisting the ccs team, which meant answering phone calls, getting all the information needed from the guests, preparing the proposal and sending it to the client and following up afterwards.



Village club du soleil, le Grand Hôtel *3

• Luchon (France)

• Front Office Manager

  • Jun 2014 - Nov 2014

  - Managing and training the Front Office staff. - Ensuring the front desk provides a professional and friendly service for guests - Handle complaints and specific customers requests - Verifies that accurate room status information is maintained and properly communicated. Evaluates the job performance if each front office employee Checks cashiers in and out and verifies banks and deposits at the end of each shift. - Managing and training the Front Office staff. - Ensuring the front desk provides a professional and friendly service for guests - Handle complaints and specific customers requests - Verifies that accurate room status information is maintained and properly communicated. Evaluates the job performance if each front office employee Checks cashiers in and out and verifies banks and deposits at the end of each shift.



El Minzah Le Royal 5*

• Tanger (Maroc)

• Internship Front Office

  • Jun 2013 - Sep 2013

  - Welcome and greet guests - Answer and direct incoming calls - Inform guests of hotel rates and services - Ensure proper room allocation - Register and check guests in - Verify guest's payment method - Issue room keys and direct guests to their rooms - Maintain clear and accurate records of guest room bookings - Maintain any incident reports, - Welcome and greet guests - Answer and direct incoming calls - Inform guests of hotel rates and services - Ensure proper room allocation - Register and check guests in - Verify guest's payment method - Issue room keys and direct guests to their rooms - Maintain clear and accurate records of guest room bookings - Maintain any incident reports,



Hôtel Palladia 4*

• Toulouse (France)

• Internship Coordinator

  • Jan 2013 - Mar 2013

  - Prepare all typed materials like proposals, contracts,change forms and all other inter-departmental forms accurately. - Distribute Daily Events reports to ensure communication to all internal departments throughout hotel. - Answer banquet and outdoor catering sales inquiries - Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up. - Work closely with Banquet Manager to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs. - Tour, inspect and monitor banquet rooms and presentations. - Ensure accurate follow up and communication both internally and to the guest / client. Show less