Experience

MarketResearch.com

• United States
• Market Research
• 1 - 100 Employee

• Strategic Account Manager

  • Jun 2022 - Present

  My responsibilities include • Establishing productive, professional relationships within assigned accounts. • Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet performance objectives and customers expectations. • Meeting assigned targets for sales volume and strategic objectives in assigned accounts • Proactively leading an account planning process that develops mutual performance objectives, financial targets, and critical milestones. • Proactively assessing, clarifying, and validating customer needs on an ongoing basis. • I am also the first point of contact for prospective clients through phone, email or webchat Show less



Crocs

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• South East Regional Sales Manager

  • Oct 2015 - Apr 2022

  - Managed 100+ accounts including independent stores and e-tail accounts within the South East region - Implementing marketing strategies and increasing brand awareness within all active accounts - Increasing year on year sales, as well as achieving and exceeding Pre book and At once targets. - Training all new and existing accounts on new products and Key marketing styles - Forecasting for Spring/summer collections as well as Autumn/Winter collections - Assisting in the reduction of account debt by working closely with the debt management team - Visual merchandising in all retail accounts - Assisting online accounts with up to date imagery and descriptions - Arranging showrooms and presentations for all accounts regionally and within our London head office. Show less



Coca-Cola Europacific Partners

• United Kingdom
• Manufacturing
• 700 & Above Employee

• HR Administrator (secondment)

  • May 2012 - Oct 2013

  HR Administrator (Full time, secondment) April 2012 – Jan 2013- Acting as a first point of contact responsible for the accurate resolution of all employee and line manager enquiries and requests that are escalated via phone, email, HR portal or other access channels.- Logging all confidential queries and requests on case management systems as well as updating systems, as required.- Being able to work under pressure in a fast moving and rapidly changing environment.- Prioritizing workload efficiently by applying effective timekeeping and adhering to rosters and schedules- Using professional and customer-focused approach to handle customer inquiries. - Understanding in detail the scope of services.- Investigating requests which cannot be resolved by analyzing nature of the request and routing to appropriate support.- Processing administrative duties within set SLA's (service level agreements) around speed, accuracy and quality.- Ensuring client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.- Assisting with process improvement, support work, knowledge base improvement suggestions, and peer coaching.- Building and maintaining good working relationships across European HR Services, HR Business Partners and HR Centers of Expertise in line with data requests and information production. Show less

• Field Sales Representative

  • Jun 2010 - May 2012

  Field Sales Representative – (Full time) June 2010 – April 2012Responsible for • Developing & maintaining profitable soft drink volume, cold drink equipment and signage installs within in a specific geographical area.• Diary management, experience booking appointments, journey planning and prioritisation.• Managing 130 accounts and visiting all accounts on a monthly basis as well as generating new business.• Ensuring full distribution and availability of CCE products in assigned outlets by filling distribution gaps via transfer order system, introducing new CCE products to retailers and training/educating retailers on the benefits of stocking CCE products.• Implementing promotional activation through display and placing of POS (point of sale).• Generating leads and creating weekly journey plans, as part of maintaining coverage and successfully visiting all accounts.• Using specific programs including Lotus Notes and Basis in order to track - report and maintain progress of lost/stolen CCE equipment.• Completing administration for all accounts on a daily basis, and ensuring all customer details are updated and relevant in the event of any issues arising.• Working independently as part of a team in order to achieve company objectives. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Product Specialist - Nokia Flagship Store

  • Feb 2008 - Mar 2010

  • Carrying out admin duties compiling reports, answering calls and dealing with queries from the public on a daily basis. • Providing the highest levels of customer service & product knowledge to all Nokia customers both new and existing. • Being responsible for creating and designing Nokia product blogs for The Regents Street Association website. • Delivering the highest standards of Care, After sales service and Product promotion. • Being actively involved in all Nokia related events and product launches as well as marketing campaigns. • Assisting in the recruitment process for new starters. Show less



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Sep 2003 - Feb 2008

  Role: SALES MANAGER • Maximising all sales opportunities by coaching a team of 4 to adopt a proactive selling approach. • Providing guidance through training, coaching, motivating and sharing best practice. • Managing individual performances alongside the VMS Regional manager. • Implementing and maintaining plannogram compliance on store presentation and housekeeping with regard to visual merchandising and promotional/campaign offers. • Actively being involved in the Recruitment process. Show less