Experience

Moulton Logistics Management

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Specialist

  • Aug 2018 - Present

  • Responding to customer’s emails. • Answering high volume calls. • Resolving customer’s concerns and ensuring the customer’s satisfaction. • Canceling orders, checking order status, and placing new orders for customers. • Handling Charge-backs (Bank Disputes) • Managing 10+ plus Web Portals • Responding to Better Business Bureau Complaints. • Monitoring Agent’s Calls • Responding to customer’s emails. • Answering high volume calls. • Resolving customer’s concerns and ensuring the customer’s satisfaction. • Canceling orders, checking order status, and placing new orders for customers. • Handling Charge-backs (Bank Disputes) • Managing 10+ plus Web Portals • Responding to Better Business Bureau Complaints. • Monitoring Agent’s Calls



Dr. Peter Ruane MD Inc.

• Patient Coordinator

  • Jun 2017 - May 2018

  • Checking Voicemails • Plan, coordinate and carry out patient care operations. • Address patient requests and needs to the Dr. • Respond to patient concerns timely and ensure patient satisfaction • Obtain insurance information from patients, process patient billings, and collect payments. • Maintain patient records confidential and secure. • Checking Voicemails • Plan, coordinate and carry out patient care operations. • Address patient requests and needs to the Dr. • Respond to patient concerns timely and ensure patient satisfaction • Obtain insurance information from patients, process patient billings, and collect payments. • Maintain patient records confidential and secure.



Quality Acceptance LLC

• Collections / Customer Service Rep.

  • Dec 2013 - Jun 2017

  • Running Reports. • Answering high volume calls and making outbound calls. • Collection procedures with delinquent accounts 30-60 days. • Handling reinstatements and redemptions. • Knowledgeable with FDCPA • Skip Tracing • Making weekly and monthly quotas. • Taking over the phone payments and walk-in payments. • Running Reports. • Answering high volume calls and making outbound calls. • Collection procedures with delinquent accounts 30-60 days. • Handling reinstatements and redemptions. • Knowledgeable with FDCPA • Skip Tracing • Making weekly and monthly quotas. • Taking over the phone payments and walk-in payments.