Experience

Alamia Group

• Egypt
• Advertising Services
• 1 - 100 Employee

• Administrative Supervisor

  • Jan 2020 - Present

• Senior Administration Officer

  • Jan 2014 - Jan 2020

  • Managing print house supplies stock and placing orders.•Preparing regular financial and administrative reports•Administration of company databases•Organize a filing system for print orders and confidential company documents•Answer queries by employees and clients

• Human Recources Coordinator

  • Jan 2013 - Dec 2014

  *Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met.*Support the recruitment/hiring process by greeting candidates, performing checks, assisting in shortlisting, issuing employment contracts.* Schedule meetings, and interviews.*Perform orientations, on-boarding and update records with new hires

• Admin Assistant.

  • Apr 2012 - Dec 2012

  *Answer phones and respond to customer request.*Transfer customer calls to sales department.*Help office members with documentation.*Write and Edit documents.



Vodafone Egypt

• Call Center Agent

  • Jun 2012 - Nov 2012

  1.Answer phones and respond to customer requests. 2.Provide customers with product and service information. 3.Transfer customer calls to appropriate staff. 4.Handle Customers inquires and complaints. 5.Follow-up on customer inquiries not immediately resolved. 6.Complete call logs and reports. 7.Research billing issues. 8.Research misapplied payments. 9.Provide customer with accurate information and right solutions. 1.Answer phones and respond to customer requests. 2.Provide customers with product and service information. 3.Transfer customer calls to appropriate staff. 4.Handle Customers inquires and complaints. 5.Follow-up on customer inquiries not immediately resolved. 6.Complete call logs and reports. 7.Research billing issues. 8.Research misapplied payments. 9.Provide customer with accurate information and right solutions.



Junior Special School

• Ireland
• Primary and Secondary Education

• Psychologist and Skills Development Specialist

  • Oct 2006 - Aug 2010

  1. Plans and designs curricula for educational programs; defines educational goals, objectives, and methodologies to meet program goals. 2. Develops and maintains records and databases on student and program activities, materials, equipment, and supplies. 3. Developing and adapting teaching methods to meet the individual needs of children. 4. using special equipment and facilities, such as audio visual materials and computers to stimulate interest in learning 5. Liaising with other professionals, such as speech and language therapists and Doctors of Physical Therapy. 6. Working closely with parents. 7. Organizing learning outside the classroom in activities such as community visits, school outings or sporting events. 8. Attending monthly reviews or other related meetings with parents, to discuss Child developing. 9. Correct application and interpretation of Stanford – Binet Intelligence Scale and write the reports and put the appropriate programs. 10. Identify the bad behavior and work to modify it with the correct scientific methods. Show less