Yasmine Kassem
Academic Advisor (AAC) - Engineering at American University of the Middle East (AUM)- Claim this Profile
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Bio
Credentials
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Digital Marketing
UdemyJul, 2020- Oct, 2024 -
Chartered Financial Analyst (CFA) level1 - Financial Reporting & Analysis
UdemyMay, 2020- Oct, 2024 -
Outbound telemarketing “Zain product and Services, Tabs system and customer service”
Zain KuwaitNov, 2015- Oct, 2024 -
Internship
National Bank of KuwaitJul, 2015- Oct, 2024
Experience
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American University of the Middle East (AUM)
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Kuwait
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Higher Education
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500 - 600 Employee
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Academic Advisor (AAC) - Engineering
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Dec 2020 - Present
-Assist students in developing a realistic educational plan that is consistent with their abilities and interests. -Meet at least once each semester with UG students to plan for the coming semester and to review alternative paths toward optimum graduation. -Monitor students' progress towards academic goals. -Follow-up with students under probation or at-risk and arrange for them the needed counselling sessions. -Prepare different auditing reports to review students' progress and to help in planning for next semesters. -Conduct advising presentations and orientations to assist new joining students with initial adjustment to university academic life. Show less
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Project Manager - Talent Acquisition Specialist
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Oct 2020 - Aug 2023
I'm currently occupying a project - based role at AUM ( where I work Part-time ) as a Project Manager - Talent Acquisition Specialist. We are currently seeking accomplished academic and professional candidates in the fields of Engineering, Business, and Liberal Arts. If you are one, kindly apply.https://www.aum.edu.kw/english/career-at-aum
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Assistant Academic Advisor (AAC)- Engineering
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Jul 2019 - Dec 2020
-Assisting as primary point of contact with students regarding variation of majors, and assists with advisor appointments, registering courses, getting their major sheets, advising sheets, etc and Grading essays for students to enter grades into the system.-Assisting students with inquiries and directing them to the appropriate person in addition into performing other duties as assigned from my direct manager.-Organizing, entering data in to excel, Scanning, and sorting the load of petition request forms and making sure they are signed and returned from the manager and the dean of engineering department while handling students.-Involved in students graduation ceremonies, election days, concerts, and etc. to be well organized and within a smoothly attendant. -Proctoring students taking the university entrance examination to ensure that they are aware of the materials or equipment they may use, follows the rules, no one is cheating and assist them to know/get their results.-Provide orientation for new students admitted to AUM to help in directing them to get to know the university, majors, departments, and others, through a simple structured presentation.-Assist the admission department during PUC period time as an admission advisor. Show less
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Zain Kuwait
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Kuwait
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Telecommunications
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500 - 600 Employee
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Outbound support & Operation agent
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Jan 2018 - Jul 2019
•Documented all transactions and support interactions in the system for future reference and addition to knowledge base. •Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. •Monitored sales tracking system (STS) on a daily basis to verify the validity of the request to be accepted and proceeded. •Processed over 100 support requests received weekly for technical assistance on a wide range of issues related to Siebel and STS system. •Worked with the software development team on reporting errors and gaps on newly released software and assisted in release fixes. •Analyzed service activation issues by creating remedy requests for the technical support team to identify what's needed for quick solution. •As an Operation agent dealt with daily transaction services, and reviewed all transactions from employees to make sure they are correct. •Applied manual adjustments on customer lines with credit or debit.•Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. •Trained and monitored new support staff throughout the training process.•Performed more than one task on a daily basis such as service activation, manual adjustment, pending orders issues and reporting issues to leaders by email. Show less
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Call Center Agent
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Aug 2017 - Dec 2017
•Maintained an excellent attendance record, consistently arriving to work on time. •Adhered to company policies and scripts to consistently achieve call-time and quality standards. •Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. •Educated customers how to use company systems, complete forms and obtain desired services. •Troubleshoot any issues and escalated issues to the inbound manager. •Handled inbound calls per shift to provide callers with product and service information and generate quotes. •Explained product prices and packages as well as answered questions and addressed concerns of customers. •Established excellent ability and strong interpersonal skills with confident and persuasive approach.•Increased customer satisfaction by resolving product or service issues. •Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Show less
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Outbound Telemarketing Agent
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Nov 2015 - Jul 2017
•Provided information about available products and services including membership details and purchase advantages. •Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. •Dealt with upset customers and provided them with special offers. •Contact customers who requested to cancel their offers or lines and won them back. •Handled complaints and objections in a diplomatic way. •Displayed excellent sales skills and understanding of such skills. •Skill at client management software and computer dialing. •Trained and mentored new telemarketers on best practices, communication strategies and performance standards. •Assisted in testing and observing new technical systems to record important notes and errors to be handled and fixed. Show less
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Amana Dental Clinic
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Al Jabriyah, Ḩawallī, Kuwait
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Receptionist
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Aug 2014 - Oct 2015
•Organized all of the patients' files, daily records, bills and receipts, etc. •Followed up and interacted with patients with high profile, demanding or difficult. •Explained treatment procedures and instructed patients on home care guidelines. •Assisted patients in completing information forms. •Schedule appointments and follow up on cancellations and no shows. •Prepared accurate and completed claim forms for dental insurance. •Managed patient records in a dental database in accordance with privacy regulations. •Resolved customer problems and complaints by providing discounts or free services. •Documented patient dental treatments and transactions. Show less
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National Bank of Kuwait
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Kuwait
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Banking
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700 & Above Employee
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Internship
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Jul 2015 - Jul 2015
•Featured a mixture of theoretical and practical training. •Provided with invaluable knowledge on a variety of subjects such as: Teamwork, creative thinking, the means of self-expression and modern banking. •Had the chance to have greater exposure to daily banking work procedures. •Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders. •Completed major clerical tasks and worked closely with HR, RO and other departments to recognize how the process and work is done in NBK. Show less
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Education
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2015 - 2018
Arab open university - kuwait
Bachelor's degree, Accounting and Business/Management -
2008 - 2014
Al Ekhlas high school
High school degree, Science
Community
