Experience

Gulf Fashion General Trading Company

• Kuwait
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Sales Associate

  • Sep 2021 - Present

  Lead individual sales and achieve performance targets. Engage in up selling, cross selling and multiple selling for all product categories. Identifies clients needs and goals, and assists them in finding and selecting apporopriate products. Manage customer service quality to meet customer expectations by offering professionalism and human touch Lead individual sales and achieve performance targets. Engage in up selling, cross selling and multiple selling for all product categories. Identifies clients needs and goals, and assists them in finding and selecting apporopriate products. Manage customer service quality to meet customer expectations by offering professionalism and human touch



Majid Al Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Senior Sales Associate

  • Jan 2019 - Jun 2021

   Greeting customers who enter the shop.  Be involved in stock control and management.  Being responsible for processing cash and card payments.  Answering queries from customers.  Reporting discrepancies and problems to the supervisor.  Giving advice and guidance on product selection to customers.  Dealing with customer refunds and customer complaints.  Keeping the store tidy and clean, this includes hovering and mopping.  Working within established guidelines, particularly with brands.  Attaching price tags to merchandise on the shop floor.  Receiving and storing the delivery of large amounts of stock.  Keeping up to date with special promotions and putting up displays Show less



Armada Retail Concept

• Kuwait
• Retail
• 300 - 400 Employee

• Assistant Store Manager

  • May 2013 - Nov 2018

   Ensure high levels of customer satisfaction through excellent sales service  Maintain outstanding store condition and visual merchandising standards  Maintain a fully stocked store  Ascertain customers’ needs and wants  Recommend and display items that match customer needs  Welcome and greet customers  Manage point-of-sale processes  Actively involve in the receiving of new shipments  Keep up to date with product information  Accurately describe product features and benefits  Follow all companies policies and procedures Show less



Expert Call Center

• Morocco
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Teleoperation in a call center

  • May 2011 - Jan 2013

  - Prospecting on the customer portfolio and prospects. - Identify the need (information, sales, order tracking, complaint, support, ...) - Customer information on the characteristics of the products. - Prospecting on the customer portfolio and prospects. - Identify the need (information, sales, order tracking, complaint, support, ...) - Customer information on the characteristics of the products.