Experience

Bespoke Connections Ltd

• Financial Services
• 1 - 100 Employee

• Account Manager

  • Sep 2014 - Present

  Our mission is to be the leading boutique service provider by finding the best solutions for our clients’ business requirements through a customized approach, enabling them to achieve sustainable competitive advantages. Our mission is to be the leading boutique service provider by finding the best solutions for our clients’ business requirements through a customized approach, enabling them to achieve sustainable competitive advantages.



LRP LTD

• London

• Area Sales Manager

  • Feb 2014 - Sep 2014



Office Freedom

• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Commercial Property Broker

  • May 2013 - May 2014



TalkTalk

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales and Compliance Manager

  • Nov 2008 - May 2013

  Key Achievements Heading the customer experience & improvement program and contributing to a reduction in Ofcom complaints by 43% from 2011 – 2012, leading to the avoidance of a £155m fine imposed by Ofcom. The customer experience program has also reduced the volume of repeat callers, in turn improving our quality of service & customers experience. TalkTalk Team Manager - Main Responsibilities • Performance management of staff using HR processes. • Driving results through effective leadership and supportive coaching. • Absence tracking and disciplinary procedures. • Organising incentives which drive the required behaviour and improve performance. Management of a successful team of 14 agents where performance was consistently around 5-7% above department average. This contributed 120k in extra revenue per month during the financial year 2010-2011. My team’s responsibility was retaining customers wishing to leave TalkTalk. By using effective communication and objection handling techniques we managed to retain 80+% of the calls offered to us. Recognition: Employee of the year 2010 & 2011: For contribution to TalkTalk & Incentive winner for 7 consecutive months.