Experience

Ever/Body

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Expansion Coordinator

  • Jan 2023 - Present

  ● Coordinate with Merchandising, Design and Clinical teams to create a comprehensive Center Visual Directive. ● Procure all FF&E for opening ● Manage warehouse relationship for NCO projects ● Review startup lists with team members to maintain consistent brand opening standards ● Coordinate on-site vendors for new service installation, signage installation, and warehouse deliveries ● Travel to New Centers for progress checks as well as Site Setup and Opening weeks with our NCO team members ● Coordinate with other team members and departments to track progress ● Create clear tasks and progress tracking for open projects ● Design and maintain a visual project tracker for our enterprise team ● Attend all Construction Administration calls relevant to assigned projects ● Work closely with the Director of Expansion to determine staff start dates based on Proforma and training dates ● Complete open job requisites for NCO teams when Profomas are completed for new markets ● Collaborate with NCO Education team to manage travel budgets, timelines, and center opening needs ● Partner with Director of Expansion to manage regulatory and compliance documents for New Markets and New Centers ● Review legal regulatory findings with General Counsel and Ever/Body Leadership team Show less



The Ned

• United Kingdom
• Hospitality
• 500 - 600 Employee

• Membership, Communications & Events Support Coordinator

  • Apr 2022 - Mar 2023

  Process and audit 800 - 1,000 membership applications, customer and subscription profiles monthly. Use Salesforce database to create, track and update internal records of potential, current and expired club members. Design and maintain weekly reports on status of applications, acceptances, invoices and company revenue. Establish member payment schedules, invoices, renewals and resolutions ensuring all transactions are handled accurately and as per company/legal guidelines. While providing payment and finance support as needed. Liaison between Membership, Communications, Events and Finance teams. First point of contact for all Ned NoMad member queries via telephone, email and service console cases. Responding to 400 - 600 email queries weekly within a 48 hour time frame, while adhering to department SLA’s. Collaborate with communications and membership team to devise daily social, networking, food and beverage events to increase membership engagement, and revenue. Organize and source wellness partnerships within the Nomad area. Liaison between partners and members. Provide admin support for Events manager. Track all reservations, transactions and provide finance support. Show less



Soho House & Co

• United Kingdom
• Hospitality
• 700 & Above Employee

• Membership Services

  • Nov 2019 - May 2022

  Assisted in the development and execution of a new onboarding system and training manual for new hires that decreased training time while increasing employee adaptability and customer service. Provide outstanding client focused service as the key point of contact for members by attending closely to inquiries and concerns by developing solutions both in person and virtually via email/phone and administrative services. Deliver key administrative support to team members including, emails, Faxing, Scanning, Photocopying, Printing, creation of signage & flyers. Organization of documentation both physically & virtually. Completion of daily handovers and rearranging of staff schedules via Hot Schedules, Paycom and Excel. Coordinated schedules, timelines and guestlist for public, private hire and screening events. Solicited feedback from members to assess event success and uncover opportunities for improvement. Show less



Coral Reef Production

• Office Manager

  • Nov 2018 - Sep 2019

  Oversaw day-to-day operations of the office and inventory. Provide an elevated level of administrative support whilst establishing, developing, and supervising a strong administrative team of five employees, including two receptionists and three office assistants. Constructed workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel. Implement and organize a filing system of over 20,000 folders of client paperwork, including agreement forms, non-disclosure agreements, employee paperwork, invoices, notices, etc. Maintain appropriate records of daily data and expense reports for HR department review. Maintain a personal schedule and professional calendar for the office director. Managed administrative logistics of event planning, booking and promotions. Organizing, coordinating, and deploying 5-6 in-house workshop events for audiences up to 75 per week for both clients and internal staff for two office locations. Evaluated existing plans, processes and events planning services to identify opportunities for improvement. Show less

• Assistant Talent Coordinator

  • Jul 2018 - Nov 2018

  Assist Talent Coordinators in scheduling appointments for follow-ups / professional photo shoots, etc. Coordinate communication between talent, as well as photographers, for discussing dates, photoshoots, appointments, etc. Responded to an average of 100 emails, calls, and faxes per day, addressing customer inquiries, problem solving, and providing necessary information. Analyzed departmental documents for appropriate distribution and filing.

• Receptionist

  • Mar 2018 - Jul 2018

  Greet, Check-in, and answer any questions potential talent may have. Copy, fax, and file important documents as well as other organizational office duties. Rolling calls for office director and our corporate office.



AIRE Ancient Baths

• Spain
• Wellness and Fitness Services
• 200 - 300 Employee

• Reservation Coordinator

  • Apr 2017 - Aug 2018

  Educate clients on services, packages, and the ingredients and effectiveness of products. Anticipate, identify and ensure guest needs are being met in the best possible way. Balance schedule and remain knowledgeable in spa treatments provided. Record both guest and fellow colleague concerns, referring to managers as necessary. Maintain floor upkeep as well as stock. Educate clients on services, packages, and the ingredients and effectiveness of products. Anticipate, identify and ensure guest needs are being met in the best possible way. Balance schedule and remain knowledgeable in spa treatments provided. Record both guest and fellow colleague concerns, referring to managers as necessary. Maintain floor upkeep as well as stock.



Bklyn House Hotel

• Bushwick

• Front Desk Receptionist

  • Oct 2016 - Apr 2017

  Greet visitors courteously. Register and assign rooms to guest of hotel; cater to their special requests, needs and complaints. Guest scheduling, billing and daily cash management Excelled in the ability to handle a variety of customer service and administrative tasks. Greet visitors courteously. Register and assign rooms to guest of hotel; cater to their special requests, needs and complaints. Guest scheduling, billing and daily cash management Excelled in the ability to handle a variety of customer service and administrative tasks.



Brooklyn Chamber of Commerce

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Paid Intern

  • Aug 2016 - Oct 2016

  Serve visitors and perform front desk reception duties Liaison between clients and staff Manage front desk administratively (Faxing, Scanning, Photocopying). Serve visitors and perform front desk reception duties Liaison between clients and staff Manage front desk administratively (Faxing, Scanning, Photocopying).