Account Manager (Health)

• Jan 2023 - Present

Policy Officer (Mental Health and Quality)

• Jul 2021 - Jan 2023

Policy project co-ordinator

• Jul 2020 - Jul 2021

Policy Assistant

• Aug 2019 - Jul 2020

Programme Administrator

• Feb 2019 - Aug 2019

Weekend office coordinator

• Feb 2014 - Mar 2020

Receptionist and translator

• Oct 2018 - Feb 2019

Personal Assistant to Chairman

• Apr 2018 - Dec 2018

Provided multifaceted assistance, part time to the Chairman, core competencies and responsibilities include: • Administrative: Process sensitive data and handle all correspondence and dictations with uncompromised integrity. • Extensive diary management: The position required a self-starter, who could effectively organise the Chairman’s schedule. • Property Management: Dealing with property maintenance requirements of the chairman’s properties and delivering reports to seniority on findings. • Teamwork: Working with the office assistant to ensure smooth running of the office.

Supporter Care Advisor

• Jan 2017 - Oct 2017

Led a small team within the fundraising department, that looked after individual supporters to the charity. The role was central to maintaining and building supporter engagement with the charity: • Thanking and Banking: Using the Customer Relationship Management database (Alms.Net) to record communications, and ensure that supporters are thanked appropriately. • Management: Organizing the workload of two office assistants with Learning Disabilities and a Finance Support Assistant who had a hearing impairment. • Complaints Management: Process complaints in line with Mencap policy and reporting back to concerned parties. • Advocacy: Assisted the Learning Disability policy and advocacy department in creating easy-read documents for specific health concerns, including obesity and cancer. • Welfare and benefits: Worked closely with the Policy team to ensure that both my colleagues continued to receive assistance when the change from Disability Living Allowance to Personal Independence Payment occurred.

Volunteer - national OCD ward

• Jan 2015 - Feb 2016

• Special Education Activity Support: Planned and carried out weekly skills based sessions for patients. These included Meditation and Mindfulness for healthy sleep, healthy cooking sessions and Chair Yoga. • Worked closely with the Occupational Therapist at the ward to ensure that planned activities were carried out the way they were intended. • Special Education Activity Support: Planned and carried out weekly skills based sessions for patients. These included Meditation and Mindfulness for healthy sleep, healthy cooking sessions and Chair Yoga. • Worked closely with the Occupational Therapist at the ward to ensure that planned activities were carried out the way they were intended.

Library Assistant

• May 2013 - Nov 2013

• Planned craft sessions for children and helped those who had a difficult time understanding computers to improve their confidence on a PC. • Built successful relationships with a wide range of colleagues from various Libraries across the borough, in order to ensure any queries were answered effectively and efficiently. • Planned craft sessions for children and helped those who had a difficult time understanding computers to improve their confidence on a PC. • Built successful relationships with a wide range of colleagues from various Libraries across the borough, in order to ensure any queries were answered effectively and efficiently.