Customer Service Representative

• Sep 2018 - Present

Rental Sales Agent

• Dec 2014 - Sep 2018

Responsibilities: Responsible for Daily, weekly and monthly contracts for branch. Dealing with customer on counter, phone calls and through E-mails. • Managing the operations of the company, on both a day-to-day and long-term basis, including reviewing the quality of the services provided to Corporate / Retail Customers, and ensuring effective use of resources. • Build long term relationships with customers to win repeated business. • Established procedures and standards so that every work is done in a pattern. • Daily Business Report • Petty Cash Management • Roster of Chauffeurs and Vehicle Deputation • Quality & Assurance • Overtime Controlling • Customers Satisfaction • Monitoring & checking of Reservations, E-mails, SMS sending procedure & record keeping • Dealing internal issues in effective manner by keeping management in loop

Sr. Operation officer

• 2011 - Oct 2014

Responsibilities: Responsible for the Transport Operations of Avari Hotel Branch. The major functions include solve customer queries, attend Phone calls, supervision of chauffeur, managing fleet, chauffeur recruitment and enrolment management Responsibilities: Responsible for the Transport Operations of Avari Hotel Branch. The major functions include solve customer queries, attend Phone calls, supervision of chauffeur, managing fleet, chauffeur recruitment and enrolment management