Experience

KNOWLEDGE POINT

• United Arab Emirates
• Defense and Space Manufacturing
• 1 - 100 Employee

• Wireless Systems Expert (C4ISR, HF, VHF, UHF, M-LTE, SDR, TDL, MANET)

  • Jan 2013 - Present

  Assist stakeholders (J6, G6, Signal Corps) in defining the next generation C4ISR defense systems, C4I Battle Management Systems (BMS), Military Tactical Radios and Mobile Wireless systems utilizing defense/ civilian state-of-the-art technology such as Software Defined Radio (SDR), Mobile Broadband technologies (4G/LTE, 5G), Artificial Intelligent (AI, AR, VR) and Internet of Things (IOT) while preserving backwards compatibility & interoperability with existing C2 BMS systems, CNR (HF, VHF & UHF), Narrowband PMR systems (TETRA) & Military SatCom network to improve capability of co-operation and information superiority, mobility, interoperability and security around and on JC4ISR network. Planning: • Propose efficient infrastructure, wireless mobility solution (Mobile IP) and real-time capabilities to CIT-J6/ Land Forces C4I-G6/ Signal Corps’ Command, Control, Communications, Computer, Intelligence, Surveillance, and Reconnaissance (C4ISR) system [facilitating the way towards Network Enabled Capabilities (NEC) and Network-Centric Warfare (NCW) , “Smart Defence”] • Support on defining the roadmap for migration from existing C2/ BMS (voice-based culture) to next generation C4I/ BMS (data-based culture/ situation awareness) with interoperability, procurement costs, life cycle costs, etc. as support to stakeholders decision making • Address tactical network requirements to implement “Military-LTE” network (Mission Critical (Data & Voice) applications, Security (COMSEC & TRANSEC), MANET (Ad-Hoc) tactical solution, Military End-User rugged devices, Interoperability) Project Management: • Assist stakeholders in project management with help from PMO Project Achievements:  Military-LTE (Trials Phase - Selecting the Right Technology Vendor , Business Case, RFI, RFP) @ Signal Corps  Land Forces G6 C4I section digital transformation (part of “UAE Armed Forces C4I Digital Transformation Program” by implementing new digitized C4I system @ G6 (Running)



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Service Delivery Manager (LTE, AWS-3G)

  • Oct 2011 - Nov 2012

  In my current role with Ericsson Global Service Center (GSC) in the Managed Services account, my main responsibility as Service Delivery Manager is to develop the team competence using Ericsson Managed Services tools found in Ericsson Manage Service Delivery Platform (MSDP) tools and using Ericsson methods, processes & procedures found in Managed Services Telecom Operation Practice (MSTOP). The Managed Services account is Multi-Operator, Multi-Vendor & Multi-Platform, one of my main task is to develop & customize the MSTOP models after the Service Level Agreement (SLA) is finalized with our customer (the operator) and to follow up & maintain internally the Work Level Agreement (WLA) between all Managed Services areas & other Ericsson GSC departments. The customized MSTOP model which I manage for a certain customer (currently Mobilicity - Canadian operator) is covering all areas agreed as defined in the scope of the Managed Services contract (O&M, Network Performance (KPI), Network Engineering (QoS) and Network Optimization…), the customized MSTOP model at the end will contain SLA, KPI, QoS, methods, processes, procedures and tools to achieve the agreed SLA. After the MSTOP model is approved & applied we keep monitoring the network operations performance to maintain the agreed KPIs & SLA by analyzing network operations statistics and to improve Trouble Management and Fault Isolation. We also generate the necessary reports used for the network forecasting and cost studies and analyse them to provide recommendations and action plans. As acting Service Delivery Manager (SDM) we integrate both internal and external innovations to create end-to-end customer experiences. We evaluate their business models from the customer’s point of view to achieve the level of customer-centricity necessary to improve customer loyalty, churn and revenue Project Achievements: (Canada Managed Services - Mobilicity)  Forming Mobilicity CORE BO Mexico new team competence (CC, PC & MPBN)



Norconsult Telematics

• Saudi Arabia
• Telecommunications
• 200 - 300 Employee

• Senior Core Network Implementation Consultant (PM: LTE, WCDMA, GSM)

  • Sep 2007 - Jun 2011

  • Manage the implementation of MSS/ RAN/ BSS & LTE-EPC nodes (i.e. MSC-S,HLR, STP, TSC, RNC, BSC, MGw, HSS, MME, CPG, DNS…) – SOW, Site survey, Project Trouble Tickets, commissioning, integration, acceptance test, QA, reporting& handover accepted nodes to NOC • Coordinate between related Saudi Telecom Company (STC) departments, subcontractors and the vendors to insure the delivery of the for MSS/ RAN/ BSS & LTE-EPC nodes are according to the agreed SOW • Control Multi-Vendor Terminal Verification between vendors (Ericsson, Huawei,NSN & ALU) • Resolving Project Trouble Tickets coordinated with the concerned vendor (Ericsson, NSN, Huawei & ALU) • Participating in As Built Check, Preliminary Acceptance Test (PAT) & Outstanding Items List (OIL) clearance • Ensure that all Acceptance Test processes and procedures are applied & maintained • Manage the integration of new nodes & handover accepted nodes to NOC • Follow-up network KPI & performance with vendors before issuance of Final Acceptance Certificate (FAC) • Manage the processing and approval of SQT, Method of Procedure (MOP) / Bill Of Quantity (BoQ) and Final Evaluation, Test and Inspection Period (FETIP) and relevant procedures / documentations • Issuance of PAC and FAC • Liaison with STC PMO and contractors • Verifying contractor’s compliance with contractual obligations Project Achievements:  LTE trial (EPC nodes: HSS, MME, CPG, DNS)  Pre-Test (between new Ericsson MSS 6.0 (Blade Cluster) & Non-Ericsson BSC [Nokia, Siemens, Huawei])  MVI (Multi-vendor Interoperability between Ericsson MSS & Huawei MSS [Nc&Nb interface])  R13.2 Upgrade  MSC-S in Pool  MGw R4.2.2.0 Software Roll-out  Prepaid Roaming based on CAMEL  Single-Homing to Multi-Homing  FNR Data Migration  All IP Migration (Integration through MPBN)  MGw R3.1.6.2 Software Roll-out  MGw Configuration and Integration  Classical to Layered Architecture Migration  R12.1 Core Network software roll-out



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Senior Support Engineer/ Team Leader (MSS/ BSS) – ELS/ MUNAF (WCDMA, GSM, IN)

  • Dec 2004 - Jun 2007

  • Provide First Line system Support to Market Unit North AFrica (MUNAF) customers for Ericsson MSS/ BSS/ CS nodes (i.e. MSC, MSC-S,HLR, STP, TSC, BSC, MGw, SCP, SDP, CCN, VS, AIR…) • CSR Handling, answer CSRs using SMS and Primus tools • Troubleshoot MSS/ BSS (AXE/ APZ/ APT/ APG/ IOG/ CPP) systems in live environments • Emergency Support Handling, attend Emergency cases • Correction handling, rollout of AC-A, MPC and EC Packages System upgrades • Consultation Support, answer calls from internal customers at the Help Desk • Integrate new NSS/ MSS/ BSS nodes (MSC, MSC-S,HLR, STP, TSC, BSC, MGw) to the GSM/ WCDMA network (Coordinated with the Project Management Office) • Lead the team to deliver customer contracted services and to meet departmental goals • Ensure customer satisfaction of service delivery quality by efficient handling and reporting of all technical problems, providing quality service and maintaining a professional working attitude at all times • Assist in building up the competence and to mentor less experienced engineers in the unit, also continuously assessing the levels of knowledge and experience in different areas Project Achievements:  R11 Upgrade  HLR Data Migration  FNR Data Migration  R10 Core Network software roll-out  MGw R2 Software Roll-out  All IP Migration (Integration through MPBN)  MGw Configuration and Integration  CS3.0 upgrade EMA/MinSat Small to Medium  Classical to Layered Architecture Migration  APZ swap (APZ 212 33/40/50 Projects)  Commission/Integrate 1 Ericsson MSC  Commission/Integrate 3 Ericsson BSCs



Norconsult Telematics

• Saudi Arabia
• Telecommunications
• 200 - 300 Employee

• NSS, VAS & NMS Implementation Consultant (PM: GSM, IN)

  • Mar 2002 - Nov 2004

  • Manage the implementation of NSS, VAS and NMS elements (i.e. MSC, HLR, BSC, SGSN, GGSN, PPS systems, VMS, SMS, SOG, BGW, OSS/ OMC/ NMC…) – Project Trouble Tickets, commissioning, integration, acceptance test, QA, reporting& handover accepted nodes to NOC • Coordinate between related Saudi Telecom Company (STC) departments, subcontractors and the vendors to insure the delivery of the for NSS, VAS and NMS nodes are according to the agreed SOW • Control Multi-Vendor Terminal Verification between vendors (Ericsson, Huawei, Lucent, Nokia& Siemens) • Resolving Project Trouble Tickets coordinated with the concerned vendor (Ericsson, Nokia, Siemens, Huawei & Lucent) • Participating in As Built Check, Preliminary Acceptance Test (PAT) & Outstanding Items List (OIL) clearance • Ensure that all Acceptance Test processes and procedures are applied & maintained • Manage the integration of new nodes & handover accepted nodes to NOC • Follow-up network KPI & performance with vendors before issuance of Final Acceptance Certificate (FAC) • Manage the processing and approval of SQT, Method of Procedure (MOP) / Bill Of Quantity (BoQ) and Final Evaluation, Test and Inspection Period (FETIP) and relevant procedures / documentations • Issuance of PAC and FAC • Liaison with STC PMO and contractors • Verifying contractor’s compliance with contractual obligations Project Achievements:  GPRS/EDGE Project including nodes CGSN, CCN, MMS, GIS, ADC, MPBN  MSS swap- Monolithic to Layered Architecture Migration with MPBN  New BSC implementation  HLR upgrade and Migration  BSS, HLR S/W upgrade from R-10 to R11  PCU upgrade for 150 RBS for data support  RBS/Transmission rollout  SDH (HC) Ring backbone implementation



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Customer Project Manager - Consultant (PM: GSM)

  • Jan 2000 - Mar 2002

  • Manage all project related activities to integrate Ericsson RBS nodes from OSS using BSM & CNA during the BSS change-out from Lucent to Ericsson • Manage all RBS project related activities (material ordering/ delivery, installation, testing & commissioning) • Manage all TRU expansion project related activities (DT preparation, CNAI files preparation) • Request and coordinate all project requirements with customer (Transmission Backbone, Power, MDT…) • Handover integrated sites to NOC Project Achievements:  Changed-out 5 BSCs from Lucent to Ericsson  Changed-out 1000+ BTS from Lucent to Ericsson  1000+ new RBS  TRU expansion 3000+ RBS



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Assistant Project Manager - BSS (PM: GSM)

  • Oct 1997 - Jan 2000

  • Plan and supervise the installation, testing & commissioning of the BSCs and BTSs as per ETISALAT’s installation guidelines and standards. • Coordinate the project activities (i.e. arranging for infrastructure, power, back-haul links, air-conditioning, transport and all concerned departments of ETISALAT for a satisfactory implementation and highlight to the immediate supervisor any obstacles that might delay the execution of the project. • Keep and update the inventory records of the delivered equipment and prepare the Project Completion Certificate upon the completion of the project. • Prepare a monthly report of all the accomplished activities. Projects Achievements:  Successfully integrated 3 Ericsson BSCs  Successfully integrated 1000+ RBS Family (RBS2202, RBS2201, RBS2301)  Successfully integrated 300+ RBS200 (dismantled) at rural/ desert area