Experience

University of Colorado Anschutz Medical Campus

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Feb 2020 - Present



CureMD

• United States
• Software Development
• 700 & Above Employee

• Team Lead, Knowledge base (concurrent position with Product lead)

  • Jan 2017 - Dec 2019

  Innovation & Technology implementation:• Planned, tested, and Implemented digital training system (digital adaption platform) to merge with the E.H.R system. DAP completely replaced the traditional on-boarding, training, and implementation process by digitizing the workflows and processes of both support and Implementations department. This decreased the human dependability by almost 30% and decreased implementations and trainings cost by almost 40% by reducing the number of resources assigned to each implementation which decreased total trainings. This indirectly increased the company's profitability because efficient project time lines allowed a higher Implementation sign ups by Sales department.• lead the Implementation of platform independence of application, from planning to testing, which allowed the application to work on multiple browsers and platforms.• Planned and Conducted research to find new marketing tools to increase outreach and improve client involvement in system evolution.Knowledge base team:Lead knowledge base team which was mainly responsible for creating and maintaining the training manuals database and wiki, update release education repository, and executing review process in System development life cycle (SDLC)Regulatory Compliance• Learned new regulations that were introduced as part of US government health care reforms before providing personal consultations. Helped over 200 clients make over $2.5 million and the company, in the process, made roughly $400K as a result• Ensured compliance with government regulations by analyzing application workflows and adjusting them to meet regulations.• Examined government (CMS) requirements and regulations and developed quality reporting mechanism and KPIs in CureMD and aligned them with Health care practices and their workflows to help increase the quality of their medical practice and meet government requirements.

• Product Lead Quality control & Processes, Operations

  • Jun 2013 - Dec 2019

  Performed financial and cost analysis on new technology projects and venturesBusiness Development• Provided consultation and training to over 200 clients with a team of 5-6 people. • Brought in $700K in sales by bringing in and overseeing 2 projects to the company.• Retained clients by building relations and offering creative solutions to their practice and business problems. Quality Control Team• Established and lead quality control team• Developed a quality control system which monitored quality of work performed by 150 resources in 5 different teams• Developed team based quality control system which monitored the performance of each team based on team specific operationsCustomer Relationship Management• Improved client services’ quality of handling complains by 40% and reduced average resolution time by 50% in 3 months. Implemented new regulations for support ticket handling in client services.• Collaborated with development team to develop more user-friendly client applications. Conducted pre-implementation analysis on documentations and functionality change before passing results onto development team. Reporting, KPIs, & Communication specialist:• Created performance KPIs for 3 departments: KPIs including project progress, Performance, Quality, Documentation, & Module utilization• Strong understanding of Reporting mechanism for just about any project. Created 15 to 20 different reporting systems for several projects and ensured their timely delivery• Supervised and controlled the communication of resources, both external (with clients) and internal (within departments including about 450 to 600 resources)• Ensured adherence to processesProcess Development:Developed and maintained reporting process for Development dept. to Operations dept. communication at CureMD Corp. The new process decreased the issue resolution cycle time by an average of 2 days and resulted in 100% documentation of all communication between every department.



Independent Consultancy Projects

• Consultancy Services

  • Jan 2018 - Oct 2018

  Financial Analysis and evaluation for agriculture company 2018:Conducted financial analysis for local group of companies, for the acquisition of an agriculture company from an investment bank. The group was able to negotiate the price, with investment bank, of the new business based on the financial analysis I carried out. Business proposal and feasibility reports 2018:1) Complete business model proposal and feasibility report for a dermatology clinic and spa club along with a 5 year financial forecast. The business was successfully established and is operational since August 2018.2) Developed a complete business model for new textile/fashion brand, strategy proposal, and feasibility report along with a 5 year financial forecast. The project was funded by a local textile mill and was approved for investment of almost Pkr 6.2M ( ~$500k)



Xertab Ltd.

• Pakistan
• IT Services and IT Consulting

• Asst. HR & Business Analyst

  • Jun 2011 - Oct 2012

  o Worked as a business development officer for 4 business management applications.o Planned and created business feasibility reports for new projects.o All Human Resources tasks including Interviewing and hiring new resources. o Developed work space policies.o Created new contracts, letters and Bank applications for new employees.o Managing all administration operations. o Worked as a business development officer for 4 business management applications.o Planned and created business feasibility reports for new projects.o All Human Resources tasks including Interviewing and hiring new resources. o Developed work space policies.o Created new contracts, letters and Bank applications for new employees.o Managing all administration operations.



CureMD

• United States
• Software Development
• 700 & Above Employee

• Client Services Executive

  • Aug 2008 - Sep 2010



Shockwave Media Pvt Ltd

• Ripper/Music Database developer

  • Nov 2007 - Jul 2008