Experience

TNB Remaco Branch Pakistan

• Pakistan
• 1 - 100 Employee

• Information Technology Assistant

  • Oct 2019 - Present

  Key responsibilities: Reviewed system and network performance to make proactive adjustments based on established IT policies. Maintained current software licenses and patched applications to stay up-to-date with the latest features. Responded to queries on phone, via email, or through the IT ticketing system. Created patches and solutions to fix bugs in existing applications. Created and administered profiles and accounts, also maintaining systems documentation. Performed software installations and OS upgrades to support layered software packages. Contributed to the development, administration, and testing of disaster recovery plans. Gathered and translated project requirements and collaboratively worked to define scope and milestones. Maintain and create users’ profiles in the active directory domain controller. Show less