Experience

Pronet (Pvt.) Limited

• Pakistan
• IT Services and IT Consulting
• 100 - 200 Employee

• • Jan 2022 - Present

• • Jan 2021 - Dec 2021

  - Manage Escalation of support.- R & D of new product.- Manage and Implememt new product on different site as per there requirement.- Provide Training of new product.- Manage team.

• • Apr 2020 - Dec 2020

  -Manage Escalation -Manage on-site team.-Resource Management.-Work on new queries of Customer.-R & D of New product.-Train sub-ordinates.-Work on new project and implementation.-Meet Project Deadlines.-Provide training to customer as well.

• • Jan 2019 - Mar 2020

  -Managing Team-Carter Production and New Implementation Issue.

• • Aug 2016 - Dec 2018

  -Monitor all servers.-Support for any issue related to IVR, PABX, CM (Communication Manger), AES (Avaya- Enablement Services), and ACR (Avaya Contact Reorder)in both center Karachi and Lahore-Managing Floor Issues related to agent level, wall board and CMS (Call Management System).-Prepare Health Check Report every day.-Coordinate with team on different issues.-Coordinate with project manager for implementation and execution of the project.-Work on Different Project and Upgrade of System. Projects on Job: -Work on Active-Active Solution of Contact Center in HBL Karachi and Lahore. -Setup New Contact Center at BCP (Business Continuity Planning) -Work on Collection Department project phase-I. Install ACR 15 release for recording.-Work on Deployment of Voice infrastructure in CIBG Department.-Work on Agent Mobility Project on both Contact Center Karachi and Lahore.-Work on Proactive Outreach Manager Project Deployment.-Work on Collection Department project phase-II. Show less

• • May 2016 - Aug 2016

  -Monitor all servers.-First level support for any issue related to IVR, PABX, CM, AES, and ACR.-Prepare Health Check Report every day.

• • Apr 2016 - Apr 2016

  -Monitor all servers.-First level support for any issue related to IVR, PABX, CM, AES, and ACR.-Issue report to management.



Free lance

• Freelance Analyst and critic .

  • Oct 2015 - Present

  Share my Views and analysis on different topics and issues on my Blog Site. For More details you can visit. http://www.yasiranalysis.com Share my Views and analysis on different topics and issues on my Blog Site. For More details you can visit. http://www.yasiranalysis.com



Mobilink Infinity Wimax Department

• karachi

• Technical Support Engineer

  • Sep 2013 - Apr 2014

  -Attend calls of customer. -Access of Zyxcel and Siemens devices and configure according to their issue. -Complain forward to concern department if issue not resolve. -Guided properly to Customer according to their issue. -Attend calls of customer. -Access of Zyxcel and Siemens devices and configure according to their issue. -Complain forward to concern department if issue not resolve. -Guided properly to Customer according to their issue.



Aircon solutions pvt .ltd

• Karachi

• Intern

  • Jun 2013 - Jul 2013

  Responsibilities. -Doing costing and making Quotation for tenders. -Meet with clients. -Mange company data. -Visit different sites and collect tender for different projects. Responsibilities. -Doing costing and making Quotation for tenders. -Meet with clients. -Mange company data. -Visit different sites and collect tender for different projects.



Cal Academy School

• Mathametics & Science Teacher

  • Dec 2012 - Apr 2013



CAL Coaching Center

• Karachi

• Co-Admin Officer

  • Dec 2012 - Mar 2013

  Responsibilities. -Take care of teachers and student Issues. -Take care of Accounts. -Update all the Data on regular basis. -Providing notes to all the students. Responsibilities. -Take care of teachers and student Issues. -Take care of Accounts. -Update all the Data on regular basis. -Providing notes to all the students.