Experience

Sarrita Jewellery

• Sri Lanka
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Business Development Manager

  • Sep 2019 - Present



Pathfinder Global FZCO

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Oct 2018 - Aug 2019

  Retail Management Software for Shopping malls. * Identify and provide inputs on unique (or) recurring customer problems. * Leadership, training and supervision of a team of 4 8 associates. * Training team on ADSR process, applications & tools. * Effectively manage process and resources from initiation and planning through implementation in order to deliver on time and according to client expectations. * Negotiate changes with clients on behalf of the project and manage program changes in accordance with the change management process to control scope, quality and contracts. * Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity. * Identify and monitor project risks. * Check the audited reports and file format approvals. * Maintain/build relationships with other groups that impact the technical aspect our support. Show less



Dialog Axiata PLC

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Technical Officer

  • Oct 2016 - Oct 2018

  * Updating complaint Log Report and maintaining the relevant database. * Being responsible for Monitoring & prepare Progress Reports for pending Dockets. * Being responsible for Handling any type of queries and complaints in a friendly and professional manner ( Data/ VPN, ILL, APN, Voice, Wi-Fi, broadband, CDMA) * Checking the User level device configuration for Wi-Fi, APN and E-Mail issues and Broadband connections. * Updating complaint Log Report and maintaining the relevant database. * Being responsible for Monitoring & prepare Progress Reports for pending Dockets. * Being responsible for Handling any type of queries and complaints in a friendly and professional manner ( Data/ VPN, ILL, APN, Voice, Wi-Fi, broadband, CDMA) * Checking the User level device configuration for Wi-Fi, APN and E-Mail issues and Broadband connections.



Datamation Systems (Pvt) Limited

• Sri Lanka
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Executive

  • Jan 2015 - Oct 2016

  Outsourced for Unilever Sri Lanka Limited * Report to Systems/ Software Manager. * Provide liaison support by coordinating activities between software department and Client. * Ensure System tests are carried out properly. * Expedite implementation of Systems using CPM techniques. * Familiarize with all software packages that are in use by our clients. * Maintain good working relationship with the clients both at Top Management and Lower levels. Outsourced for Unilever Sri Lanka Limited * Report to Systems/ Software Manager. * Provide liaison support by coordinating activities between software department and Client. * Ensure System tests are carried out properly. * Expedite implementation of Systems using CPM techniques. * Familiarize with all software packages that are in use by our clients. * Maintain good working relationship with the clients both at Top Management and Lower levels.



R R Donnelly & Sons

• Quality Control

  • Jan 2011 - Dec 2012