Experience

Le Meridien Chiang Mai

• Thailand
• Hospitality
• 1 - 100 Employee

• IT Manager

  • Dec 2015 - Present

  - Ensure secure IT operations by implementing and managing all systems to the Global Information Security Policies, Divisional IT Policies/Procedures and Internal Controls. - Perform periodic access audits and take immediate corrective action as necessary. - Directly responsible to develop, maintain and test Contingency and Disaster Recovery plans, and maintain and verify data backup integrity and verify restoration tests. - Ensure all IT requirements and electronic data protection, privacy, retention and destruction requirements are met according to Company IT Policies; report barriers and recommendations to local and IT Management.- Perform basic troubleshooting and support of all systems, engage external support vendors as appropriate and manage system service levels. - Provide 24x7 on-call duties as required. Co-ordinate all activities, operations, user support and running of IT. - Ensure appropriate environmental controls for all data processing facilities. - Ensure adherence to all IT-related operational and brand standards. - Provide effective communication and collaboration on the technology needs of the location. - Provide clear project and change management programs, conversion and training schedules and effective post-implementation training. - Ensure external service providers are meeting service level agreements with all guest-facing technologies. - Implement and ensure compliance to all IT-related brand initiatives and standards. - Analyze system problems and assist in the problem resolution. - Assist, provide procedures and train the operation team for out-of-office support with basic trouble shooting and problem resolution procedures.- Assign and train system champions to be responsible for each system. - Lead technical resolution of guest-facing system service delivery management. - Ensure all guest-facing systems are supported internally and externally as appropriate. Show less

• Assistant It Manager

  • Feb 2012 - Nov 2015

• Information Technology Supervisor

  • Nov 2007 - Jan 2012

  2023 - Task force for opening Fairfield Phnom Penh2010 - Task force for opening W Retreat Koh Samui 2007 - Attended Le Meridien Chiang Mai as pre-opening team



Holiday Inn

• United States
• Hospitality

• IT Agent

  • Apr 2007 - Nov 2007

  - Responsible for setup, manage and secure systems - Maintain overall computers, servers, Local Area Network including Gateway and Local email system in property - Troubleshoots computer and server systems including of hardware, software, network and peripheral equipment. Service and support all staff and guest area. - Responsible for setup, manage and secure systems - Maintain overall computers, servers, Local Area Network including Gateway and Local email system in property - Troubleshoots computer and server systems including of hardware, software, network and peripheral equipment. Service and support all staff and guest area.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• IT Agent

  • Dec 2004 - Mar 2007

  - Responsible for setup, manage and secure systems - Maintain overall computers, servers, Local Area Network including Gateway and Local email system in property - Troubleshoots computer and server systems including of hardware, software, network and peripheral equipment. Service and support all staff and guest area. - Responsible for setup, manage and secure systems - Maintain overall computers, servers, Local Area Network including Gateway and Local email system in property - Troubleshoots computer and server systems including of hardware, software, network and peripheral equipment. Service and support all staff and guest area.