Experience

SCOPT Analytics

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Mar 2023 - Present

  Streamlining supply chain operations and process improvement for clients through data analysis and digitisation 1. Conceptualised a wireframe for price quotation tool and translated it into a progressive web app for North American client providing sub assembly services of heavy farm equipments to its customers 2. Developed a single uniform customer digital solution (progressive web app) for leading global logistics firm and its various businesses in India, NA, UK and Singapore by… Show more Streamlining supply chain operations and process improvement for clients through data analysis and digitisation 1. Conceptualised a wireframe for price quotation tool and translated it into a progressive web app for North American client providing sub assembly services of heavy farm equipments to its customers 2. Developed a single uniform customer digital solution (progressive web app) for leading global logistics firm and its various businesses in India, NA, UK and Singapore by analysing their independent systems, processes and data and translating them for developers 3. Designed simplistic process and UX requirements for different modules (eg. order creation, order tracking, quotation, incident management, invoice management) by researching end-to-end logistics process to ensure an efficient customer experience Show less



Seoul International Women's Association (SIWA Korea)

• South Korea
• Non-profit Organizations
• 1 - 100 Employee

• Hospitality Chair

  • Mar 2022 - Sep 2023

  Seoul, South Korea



B2X Care Solutions

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Assistant Manager Supply Chain Management

  • May 2018 - Sep 2019

  Mumbai, Maharashtra, India -Weekly forecasting, planning & ordering parts in advance in preparation of daily and seasonal schedule -Experience of liaising with suppliers, forwarders, Customs House Agents (CHA) to import and export parts in and out of India and develop cordial relationships with them -Maintain Minimum Stock Level (MSL) at all times at Service centres across India, making sure parts are available at the right time and quantity to conduct a repair -Prepare weekly payment schedule for following… Show more -Weekly forecasting, planning & ordering parts in advance in preparation of daily and seasonal schedule -Experience of liaising with suppliers, forwarders, Customs House Agents (CHA) to import and export parts in and out of India and develop cordial relationships with them -Maintain Minimum Stock Level (MSL) at all times at Service centres across India, making sure parts are available at the right time and quantity to conduct a repair -Prepare weekly payment schedule for following month in terms of vendor payments and following week for duty payments -Conduct weekly, monthly, quarterly and yearly audits at all locations to manage pilferage and losses -Performing inventory correction in system to reflect accurate stocks at all times -Streamlining the process in order to achieve end to end TAT -Making sure internal information and records are updated with all suppliers as well as supplier information is updated in B2X’s records -Key role in building system solutions with IT team by developing & implementing supply chain operation logic as per internal and customer requirement -Manage personnel at the Warehouse -Involved in hiring, training, supervising and mentoring supply chain staff Show less



B2X Care Solutions

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Operations Executive

  • Sep 2015 - Sep 2017

  Mumbai Area, India -Appointed as the Manager to repair factory > Manage complete centre operations and inventory accuracy at repair factory > Setting up process flow and floor layout for a team of 9 people (engineers and store manager) Accounts handled: Samsung, Xiaomi, One Plus, Lenovo, Motorola - KPI Analysis and Improvement: To calculate weekly and monthly KPIs for all the partners providing service for the above mentioned Smartphone brands and device an action plan for improvement… Show more -Appointed as the Manager to repair factory > Manage complete centre operations and inventory accuracy at repair factory > Setting up process flow and floor layout for a team of 9 people (engineers and store manager) Accounts handled: Samsung, Xiaomi, One Plus, Lenovo, Motorola - KPI Analysis and Improvement: To calculate weekly and monthly KPIs for all the partners providing service for the above mentioned Smartphone brands and device an action plan for improvement of the same - Service Level Support : To provide daily end to end support to partners to deliver quality and timely services to end customers >To provide support for parts >To help diagnose and close maximum calls - Training: To provide Customer Relationship Management (CRM) training and educate all the service partners on process changes >CRM training and Refresher CRM training conducted for Lenovo, One Plus and Xiaomi centers >Basic Soft Skills training provided to centers with Customer complaints of rude behavior - Process Improvement: To modify processes to achieve and meet targets >Devised the defectives process from center’s end for Lenovo and One Plus >Defined and set up the Parts Per Incidence (PPI), Repeat Repair (RR), Dead on Arrival (DOA) process from center’s end for Lenovo and Motorola -Smooth operation flow between the Warehouse and the Service Center Show less



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Operations Management Intern

  • Apr 2014 - Oct 2014

  Mumbai, Maharashtra Project 1: Implementation of Business Intelligence Solution Work Done: - Business Requirement Study - Data Segregation and Categorization - Designing Scrap and Warehouse Template - Designing Balanced Score Card Project 2: Internal Customer Satisfaction Survey Work done: - Developing a Questionnaire - Data Gathering and Analysis - Pictorial Representation of Data



NMIMS University

• Student Placement Coordinator

  • Sep 2012 - Sep 2013

  Mumbai Area, India Coordinating between Companies, Students, Faculty and Administration Dept.



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Technical Intern

  • Feb 2013 - Jun 2013

  Mumbai Project: Transmission Planning of GSM Cellular Network Work Done: - Studied GSM - Link designing on TEMS Link Planner Software - Conducted LOS Survey