Information Technology System Administrator

• Jul 2020 - Present

Physical Security Specialist

• Aug 2018 - Jul 2020

Wireless Services Coordinator

• Nov 2014 - Jul 2020

Plan and coordinate equipment and service needs for day to day requirements associated with the cellular network for more than 1100 wireless devices. Processed upwards of 2000 inbound technical support calls. Analyzes the county's wireless needs, conducts research, evaluates cellular equipment and systems to make informed decisions and recommendations. Facilitate full life-cycle support activities including device procurement, activation, deployment, asset tracking and management, as well as technical support. Provide end-user training on devices where required. Proficient ability to disassemble, repair, replace parts, and reassemble units upon completion of repair. Show less

IT Work Study Student

• Nov 2014 - May 2015

Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Managed all switches, routers and firewalls . Responded to all client requests for technical support by phone, email and the inter-office chat service for more than 2000 students and staff. Diagnosed network problems involving a combination of hardware, software, power and communications issues. Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Managed all switches, routers and firewalls . Responded to all client requests for technical support by phone, email and the inter-office chat service for more than 2000 students and staff. Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Operations Manager

• Jun 2004 - Jul 2012

Mentored, coached and trained more than ten team members. Identified inefficiencies and made recommendations for process improvements. Led three 3-man crews during the seasonal color installation of more than 25,000 square feet consistently on-time and on-budget. Oversaw the administrative duties involved with the crews and vehicles utilized in day to day operations. Mentored, coached and trained more than ten team members. Identified inefficiencies and made recommendations for process improvements. Led three 3-man crews during the seasonal color installation of more than 25,000 square feet consistently on-time and on-budget. Oversaw the administrative duties involved with the crews and vehicles utilized in day to day operations.

Owner/Designer

• Apr 2002 - Jun 2004

Office Machines Technician

• May 1994 - Feb 2001

I repaired and maintained various office equipment both in the office and on-site at the customers' location.I was also detailed with demonstrating to the customer the proper use of the newly purchased equipment. I repaired and maintained various office equipment both in the office and on-site at the customers' location.I was also detailed with demonstrating to the customer the proper use of the newly purchased equipment.