Experience

Haptik

• United States
• Software Development
• 300 - 400 Employee

• Senior Associate - People & Culture

  • Apr 2023 - Jul 2023

  Mumbai, Maharashtra, India • Managed HR operations in a lean team, handling various aspects including but not limited to onboarding, employee relations, performance management, and policy development. • Led proactive employee 1:1 catchup sessions to foster open communication, expertly managed employee grievances, and formulated and executed initiatives based on valuable feedback for enhanced employee engagement and satisfaction. • Collaborated closely with department heads and executives, contributing to strategic… Show more • Managed HR operations in a lean team, handling various aspects including but not limited to onboarding, employee relations, performance management, and policy development. • Led proactive employee 1:1 catchup sessions to foster open communication, expertly managed employee grievances, and formulated and executed initiatives based on valuable feedback for enhanced employee engagement and satisfaction. • Collaborated closely with department heads and executives, contributing to strategic decision-making processes and aligning HR initiatives with overall business objectives. • Played a pivotal role in creating and implementing innovative HR programs, resulting in improved employee engagement and productivity during and post the COVID-19 phase. • Owned the infosec responsibilities of the HR Team, managing employee background verifications, access management, exits, database management and maintaining updated documentation for audits. • Spearheaded the end-to-end audit process for the Great Place to Work Certification, with Haptik achieving recognition for four consecutive years and securing Haptik's place in the Top 50 mid-size companies. • Successfully managed complex HR projects during organizational restructuring, showcasing the ability to adapt swiftly to changing circumstances and supporting employees through challenging times.

• Executive - People & Culture

  • Jul 2020 - Mar 2023

• Human Resources Intern

  • Jan 2020 - Jul 2020

  "Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the… Show more "Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others. Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019."