Yash Rastogi

Support Engineer at BOLD
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Contact Information
us****@****om
(386) 825-5501
Location
Noida, Uttar Pradesh, India, IN

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Credentials

  • ITIL® 4 Foundation
    AXELOS Global Best Practice
    Jul, 2023
    - Nov, 2024
  • ITIL 4 Foundation
    NTT DATA Services
    Feb, 2021
    - Nov, 2024

Experience

  • BOLD
    • Puerto Rico
    • Software Development
    • 700 & Above Employee
    • Support Engineer
      • Aug 2022 - Present

  • NTT DATA Services
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service IT Dev. Program Sr. Associate II
      • Oct 2021 - Aug 2022

    • Service IT Dev. Program Sr. Associate I
      • Nov 2019 - Oct 2021

      -Handling P1 and P2 (Major Incident Management)-Strong understanding of Incident Management , Request Management , Service Management(ITSM)-SLA/OLA management-Aging and follow-ups-Helps knowledge management team with updates-Direct communication with internal as well as external Technical teams-Working on ITIL tools (SOM, Service Now)-Having basic technical towers knowledge to engage team properly-Handles multiple reports to check on data and issue.

Education

  • SRMS College of Engg. & Tech, Bareilly
    Bachelor of Technology - BTech, Electronics and Communication Engg.
    2015 - 2019

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