Experience

Maarut Inc

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Oct 2020 - Present

  1. Assisted in data collection and data cleaning processes, ensuring data accuracy and integrity. 2. Conducted exploratory data analysis to identify trends and patterns in customer behavior. 3. Collaborated with senior data analysts to develop predictive models and forecasting techniques. 4. Assisted in the creation of data visualizations and dashboards to support decision-making processes. 5. Conducted data validation and performed quality assurance checks on data sets. 6. Assisted in data-driven research projects and provided insights and recommendations based on analysis. 7. Collect and analyze large datasets from various sources 8. Interpret data and identify trends and patterns 9. Create reports and visualizations to communicate findings 10. Collaborate with cross-functional teams to provide data-driven insights 11. Continuously monitor data for accuracy and completeness 12. Identify areas for improvement and make recommendations 13. Proficient in SQL, Excel, and data visualization tools such as Tableau or Power BI 14. Strong analytical skills with the ability to interpret complex data 15. Excellent communication and presentation skills 16. Ability to work independently and as part of a team 17. Attention to detail and accuracy Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • May 2022 - Present

  • Assessed Customer Relationship Management (CRM) reports identifying strengths and weaknesses, using findings to develop strategic action plans.• Resolved customer inquiries, complaints, and issues, providing insightful solutions.• Placed outbound calls to existing members, offering further consultation on products and services.• Trained new employees on sales and customer service techniques.• Built strong knowledge of product lines to assist customers in selecting products.• Provided solutions, recommendations, and replacements with empathy andpositive feedback.• Met productivity and quality KPI targets while delivering excellent customerexperiences.• Offered products and services to meet customers' needs and goals.• Facilitated clear communication between distribution centers, carrier companies,and customers to resolve inquiries expertly. Show less

• Cashier

  • Oct 2021 - Apr 2022

  • Processed cash register transactions on POS and provided correct change.• Accepted checks, debit and credit cards, and gift certificates per company policy.• Kept up a high pace to minimize customer wait times at checkout.• Balanced cash drawers at shift beginning and end.• Maintained clear checkout area for tidy presentation.• Used suggestive selling techniques to drive sales of promotional items.• Supported trainees to match the expected speed, product knowledge, and customerservice level. Show less