Experience

SHJ International Tech.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Process Analyst

  • Jun 2023 - Present

  • Creating routes and workflows for client • Meeting with clients to discuss areas of focus and improvement within the business. • Gathering and processing data to identify process performance areas. • Designing workflow and process strategies to improve business performance • Creating and presenting process reports for client approval. • Monitoring the efficacy of updated workflows. • Overseeing the implementation of revised company processes and workflows. • Creating routes and workflows for client • Meeting with clients to discuss areas of focus and improvement within the business. • Gathering and processing data to identify process performance areas. • Designing workflow and process strategies to improve business performance • Creating and presenting process reports for client approval. • Monitoring the efficacy of updated workflows. • Overseeing the implementation of revised company processes and workflows.



Dezy (Smiles.ai) - Dental, made easy.

• India
• Wellness and Fitness Services
• 100 - 200 Employee

• Sales Manager

  • Mar 2022 - Feb 2023

  • Sales pitch call followed by issue resolutions and query handling. • Describe the services and USPs of the same and try to generate maximum conversions. • Continuous follow ups with Potential clients. • Handle alignment specific queries pertaining to our services. • Overall Problem solving for patients and coordination as necessary. • Handle required operations related activities. • Tabulate and record responses on excels. • Generate relevant reports for the same. • Analyze the quality of calls and strive for improvement. • Preparation of daily reports and maintaining daily data. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Jul 2020 - Mar 2022

  • Supported teams as an SME (Subject Matter Expert). • Handling Inbound /Outbound calls and ensuring that all valid customer concerns are being dealt with immediately. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Identify and assess customer's needs to achieve satisfaction. • Identifying the issues in the system and highlighting them to managers. • Taking the extra mile to engage customers. • Coordinating with internal team members for fast resolution of customer query. Show less



Knight Hunger

• India
• Restaurants

• Founder

  • Aug 2017 - Jun 2020

  A start up with the idea to satisfy your night cravings by serving food at your door step. A start up with the idea to satisfy your night cravings by serving food at your door step.



RentoMojo

• India
• Internet Publishing
• 300 - 400 Employee

• Marketing And Public Relations Intern

  • May 2016 - Jul 2016

  "COLLEGE INTERNSHIP PROGRAM" Project Title : “A study on sales promotional strategies with special reference to Rentomojo Services.” Roles and Responsibilities: • Responsible for increase in new product awareness. • Involving in sales promotion activities. • Study on Competitor analysis through market Survey. • Responsible for achieving sales targets. "COLLEGE INTERNSHIP PROGRAM" Project Title : “A study on sales promotional strategies with special reference to Rentomojo Services.” Roles and Responsibilities: • Responsible for increase in new product awareness. • Involving in sales promotion activities. • Study on Competitor analysis through market Survey. • Responsible for achieving sales targets.



Milaap Weddings & Events

• India
• Consumer Services
• 1 - 100 Employee

• Freelance Event Manager

  • Aug 2014 - Jul 2015

  Job Profile:- • Responsible for managing Vendors • Acted as a Travelling coordinator • Associated with event planning and Execution Job Profile:- • Responsible for managing Vendors • Acted as a Travelling coordinator • Associated with event planning and Execution