Assistant Director of Facility

• Apr 2022 - Present

Senior Facility Manager

• Nov 2013 - May 2022

Key Achievements:• Successful achievement of Joint Commission International Accreditation (JCIA) • Successfully managed the delivery of creating offices project to improve utilization of space Responsibilities:• Project planning, resource allocation and monitoring, estimating and budget management• Project communication and stakeholder management and engagement• Managing external suppliers and internal staff • Ensure the operational activities are met and integrated with organizational requirements.• Develop first-class services to support complex, multi-disciplined sites and the requirements of the company• Facility Licensing• Manage staff transportation, accommodation, air travel, and ensure timely payments• Manage the maintenance of the location offices and staff accommodation• Prepare and submit regular reports to senior management as directed• Coordinate purchases, invoices and approval procedures within the company• Managing the relationship with the vendors Show less

Senior Admin Executive

• Sep 2008 - Nov 2013

A joint venture between Mubadala Development Company (Investment and Development Company established and wholly-owned by the Government of the Emirate of Abu Dhabi) and CapitaLand (South East Asia’s largest real estate company by market capitalisation), which hold 51 percent and 49 percent stake respectively. Key Achievements: • Managed prosperously/profitably six celebration events from inception to completion in different occasions. • Successfully facilitated three major HQ relocations through strategic planning. Responsibilities: • Report to the Director of Corporate Services • Handle all travel requests such as airline bookings and hotel reservations, and obtain corporate rates from hotels, travel agents, and car rental companies, etc. • Provide VIP support and regular visits at the airports, hotels, office, transportation, equipment, etc. • Coordinate company hotel bookings and restaurant bookings for VIP visits. • Responsible for daily office operations maintaining a record of the same. Show less

Business Development Executive

• Oct 2007 - Aug 2008

Omeir Travel Agency, part of the Omeir Bin Youssef Group, is the largest and the most recognised travel management company in the UAE. •Responsible for business development of Omeir Travel Agency corporate by generating, developing, and retaining new business from corporate sector for all Omeir travel agency in Abu Dhabi. •Conducted monthly pre-planned visits to customers. •Responsible for business development from corporate sector to increase market share and revenue growth. •Responsible for building and supporting customer loyalty programmes in coordination with customer service team. •Accountable for customer satisfaction through coordination with internal service delivery team. •Maintained a cordial and effective working relationship with all internal departments that in a way influenced the achievement of organisation objectives; supported and coordinated a customer service team for accounts receivables; implemented and responsible for the maintenance of OTA quality management system. Accomplishments: •Provided necessary support to 130 employees while maintaining a positive work environment. •Effectively handled more than 110 international company accounts and managed their sales. Show less

Counter Supervisor

• Mar 2004 - Sep 2007

•Worked for reservation and ticketing office of British Airways in Abu Dhabi, reporting to the Retail Office Manager. •Answered an average of 150 calls each day from travel agent and passengers in telesales department. •Ensured that BA standards are maintained. Offered passengers all the value added products and handled PTA counter and staff travel counter. •Responsible for working out fare quotes, arranging bookings, handling queues and conducting pre-flight checks. •Issued automated tickets/MCOs and e-tickets; handled medical cases. •Handled BA holidays, facilitated hotel accommodation, car hire booking and managed packages as per passenger demand; handled baggage related complaints and liaised with the Middle East baggage department for the same. Accomplishments: •Achieved high volume ticketing sales in July 2006 in British Airways Retail—the amount was 12,000,000 AED. Show less