Experience

CK Enerji

• Türkiye
• Oil and Gas
• 700 & Above Employee

• Customer Solution Center Manager

  • Oct 2019 - Present



Target İletişim Hizmetleri ve Danışmanlık A.Ş.

• Kavacık

• Operations Manager

  • Oct 2016 - Mar 2019

  Debt Collection Management Training and Quality Debt Collection Management Training and Quality



Tempo BPO Türkiye

• Türkiye
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Director of Corporate Performance Management

  • Sep 2010 - Sep 2016

  ✓ Inbound & Outbound Support Management ✓Partners Management ✓Planning & Reporting & Monitoring Management of Unit ✓ Management of the Quality Improvement Management Unit ✓ ISO Quality Management Systems( ISO 9001 Quality Management System, ISO 10002 Customer Complaints Management System , ISO 27001 Information Security Management System , EN 15838 Customer Contact Center Management System) ✓ Inbound & Outbound Support Management ✓Partners Management ✓Planning & Reporting & Monitoring Management of Unit ✓ Management of the Quality Improvement Management Unit ✓ ISO Quality Management Systems( ISO 9001 Quality Management System, ISO 10002 Customer Complaints Management System , ISO 27001 Information Security Management System , EN 15838 Customer Contact Center Management System)



KoçSistem

• Türkiye
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Unit Manager

  • Mar 2007 - Jul 2010

  ✓ Inbound & Outbound & Telemarketing & Collection Operations Management ✓ KPI & Contract Management ✓ Inbound & Outbound & Telemarketing & Collection Operations Management ✓ KPI & Contract Management



Mplus Türkiye

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Project Manager

  • 2004 - 2007

  ✓ Management of Turkcell Retail Operations ✓ KPI & Contract Management ✓Partner Management ✓ Management of Turkcell Retail Operations ✓ KPI & Contract Management ✓Partner Management



Telsim

• Supervisor

  • 2000 - 2004