Client Account Manager

• Apr 2019 - Present

Event Manager

• Oct 2016 - Apr 2019

- Answering incoming enquiries and proactively selling events into the venue. - Managing the generic events inbox. - Managing customer relations, ensuring the highest level of customer satisfaction in order to generate repeat business. - Running and execution of live events. - Developing relationships with clients to effectively gather information and particular requirements to achieve their event aims - Client entertaining; hosting corporate lunches,dinners and showcases - Ensuring clients get an exemplary event experience which fits within their budget. - Managing detailed budgets for event ranging from £2,000.00 - £50,000.00 - Handling all quotations from external suppliers, production companies, florists, entertainers. Building relationships with suppliers to achieve the best possible costs and maximise profit - Creating onsite event documents for the event manager, clients and suppliers - Liaise with senior management and stakeholders who are internal and external to the organisation - Post event evaluation, contacting clients after their event to collate feedback to present to senior management. - Overseeing the production of the weekly event packs to be presented and distributed to senior management at weekly events meetings - Production of financial documentation related to events including invoices, pro-forma’s and sales ledgers. - Assisting the efficient day to day running of the events office recording financial documentation. - Managing and chasing all debtors - Hosting and planning meetings onsite, including; food tastings and event rehearsals. - Finalising all food, drink, music requirements in conjunction with relevant Chef / Bar manager, DJ Show less

Event and Agent Relationship Manager for Landing Forty Two at the Leadenhall Building

• Aug 2015 - Oct 2016

- Managing multiple events a week for up to 300 people for UK-based and worldwide luxury brands and corporate industries.- Managing detailed budgets for event ranging from £20,000.00 - £100,000.00- Raising sales and commission invoices, chasing debtors and reconciling event finances.- Ensuring clients get an exemplary event experience which fits within their budget.- Answering incoming enquiries and proactively selling events into the venue.- Developing relationships with clients to effectively gather information and particular requirements to achieve their event aims.- Co-ordinating suppliers such as security, catering, entertainers and production.- Compiling event documentation such as function schedules, access permits, security rotas and delivery schedules.- Maintaining client confidentiality due to the frequent nature of high profile brands and VIP guests at Landing Forty Two.- Operating within tight security, health and safety and tenancy rules associated with a skyscraper building. - Developing new systems and processes to ensure a smooth running venue within a corporate building. - Leading daily site visits with clients and prospects.- Creating and running promotional events to generate new agency and corporate business.- Assisting with the development of new marketing material including; organising showcases, social media, marketing emails to clients. - Weekly visits to agents to build and maintain ongoing and growing relationships to secure customer loyalty. - Post event evaluation, contacting clients after their event to collate feedback to present to senior management.- Organised VIP breakfast meetings and drinks receptions for corporate companies within The Leadenhall Building- Liaised with building management to create fund raising events within the building which the tenants could attend. Show less

Event Producer for Xcite Campaign Management and Twenty Two Events

• Aug 2013 - Aug 2015

- Ran luxury events at the Leadenhall building before the building’s official ‘sign off’. For example, a VIP chairman’s dinner without mains power.- Produced corporate dinners for guest numbers ranging from 20 - 500 guests- Liaised with suppliers to organise, catering, production, entertainment, logistics and security for corporate functions- Managed corporate guest list for up to 500 guests, including client service in the lead up to the event- Arranged riders for VIP entertainers and guests.- Researched and recruited specialist independent stalls for the Belgravia Christmas Sunday Market. Managed the stallholders in the lead up to the event and on the event day.- Organised and delivered successful fashion shows and public holiday events for retail clients such as - Ealing Broadway, Hereford and Whiteley Shopping Centres.- Liaised and built relationships with retailers to ensure their participation in the fashion shows - Negotiated clothing donations and special discounts.- Acted as a backstage manager; picked up clothes, dressed models, managed tight timing cues, looked after luxury products during the shows.- Responsible for the upkeep of clothing and accessories to ensure they were ready for resell and returning to suppliers post event. - Booked models, castings, stylist appointments and co-ordinated fashion shoots.- Designed new event concepts for re-occurring events. Show less

Events Assistant (Placement Year)

• Jan 2012 - Aug 2012

- Answered calls and assisted with new enquiries. - Book keeping, managed the Managing Directors expenses - Diary management, travel, meeting and event arrangement - Worked on fashion shows, public, corporate and private events. - Researched new fashion show concepts and suppliers. - Responsible for office administration. - Answered calls and assisted with new enquiries. - Book keeping, managed the Managing Directors expenses - Diary management, travel, meeting and event arrangement - Worked on fashion shows, public, corporate and private events. - Researched new fashion show concepts and suppliers. - Responsible for office administration.

Event and Banqueting Assistant

• Sep 2011 - Dec 2011

- Assisted the event managers within the banqueting and events sector. - Took part in 5* hotel service training. - Assisted the event managers within the banqueting and events sector. - Took part in 5* hotel service training.