Experience

Tepilo - Online Estate Agency

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Sales Manager

  • Oct 2017 - Present

  • Managing a team of up to 20 sales representatives and 2 assistant managers in an outbound call centre environment, within a fast paced online estate agent environment. • Managing the sale of vendor properties. • Handling any complex complaints or escalations. • Using clear and direct leadership to achieve and exceed monthly revenue targets. • Constantly monitoring and improving team KPIs such as booked revenue, call time, lead management, customer feedback and number of dials. • Conducting monthly 121s with assistant managers to track the performance of their individual teams and identify areas that require improvement and highlight successes. • Reporting to and liaising with the Head of Operations and the Head of Estate Agency on a daily basis during management meetings. • Strategically created a monthly rota for the team to maximize efficiency and deliver the highest booked revenue possible each week. • Held daily morning meetings to engage the team, record the daily pledges, motivate them and outline a plan for the day. • Manage the lead levels and liaise with the Head of Marketing and I.T to ensure the efficiency of use for all leads. • Achieved month on month performance throughout my length of service bar the second month. Show less



Metro Bank (UK)

• United Kingdom
• Banking
• 700 & Above Employee

• Contact Centre Manager

  • Jun 2014 - Oct 2017

  • Leading, inspiring and nurturing a team of up to 15 colleagues on a daily basis in a fast paced business and personal banking service centre. • Conducting monthly 1:1s with each member of the team with a focus on their performance development, behavioural values and career aspirations within the bank. • Managing site risk by minimizing team errors and implementing various risk management techniques and coaching colleagues on new and existing processes and procedures. • Nurturing and developing a team leader to add to their continuous professional development. Show less



VIRTUS OPES LIMITED

• United Kingdom
• Financial Services

• Investment Broker

  • Jul 2012 - Jun 2014

  • Responsible for bringing on clients and creating leads for the company using specific sales strategies. • Client retention was an important part of my role, this enhanced my ability to rapport build and maintain good relations with clients. • Making up to 300 calls per day to investors in a fast paced brokerage to meet sales targets. • Gained an advanced knowledge of the financial markets, i.e. commodities, housing and stocks. • Constantly striving to identify potential new leads and offering investment advice from a range of products and services offered, i.e. long term and short term investments. • Studied the QCF level 4. Show less